Retail KYC Manager, Customer Owner, Consumer Distribution

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Retail KYC Customer Owner for Consumer Distribution performs reviews for high-risk customers. This role is responsible for identifying, assessing, and mitigating risks, ensuring compliance with regulatory requirements, and providing expert recommendations on complex matters. This role requires discretion, independent judgment, and strong knowledge of anti-money laundering (AML) regulations and risk management practices.
 
The primary responsibility of the Centralized Review Team-Consumer KYC is to execute enhanced due diligence (EDD) reviews for high-risk customers at the bank. The team is responsible for managing procedures and escalations related to high-risk customers, including analysis of customer behavior and activity of concern, in compliance with KYC policy and regulatory requirements. The team engages with the 1st line of defense on the outcomes of EDD reviews, management of issues, and guidance related to high-risk customer types and associated activity.

Depth & Scope:

• Leads and manages a significant business management functional area and overall operation of a diverse group in an area of moderate risk, complexity or scope
• Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focuses on short to medium-term issues (e.g. 6-12 months)

Education & Experience:

• Undergraduate degree
• 7+ years relevant experience

Preferred Qualifications:

•  Undergraduate degree
•  7+ years relevant experience
• Strong understanding of KYC and ability to demonstrate leadership skills
• Strong understanding of customer relationship and ability to mitigate risk 
• CAMS certified 
• Ability to be tech savvy and adapt quickly

Customer Accountabilities:

• Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
• Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
• Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
• Leads partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
• Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
• Forecasts programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
• Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction

Shareholder Accountabilities:

• Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities
• Leads relationships with corporate and/or control functions to ensure alignment with en