Operations Manager (Front of House)

Description

Position Summary:

The Operations Manager (Front of House) at Village Camp Flagstaff plays a key leadership role in overseeing the daily operations of our dynamic clubhouse, which includes food and beverage service, guest registration, and a resort retail gift shop. This hands-on leader ensures smooth execution of a casual, counter-service dining model featuring pizzas, sandwiches, salads, breakfast offerings, and a full-service bar. In addition, the Clubhouse Manager oversees a gift shop retail operation and supports overall guest engagement through excellent service and team leadership.

Reporting to the General Manager, this role combines operational excellence, financial oversight, and people leadership.

About Roberts Resorts & Communities: 

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

PERFORMANCE OBJECTIVES:

Clubhouse Operations & Guest Experience

• Lead day-to-day clubhouse operations, including F&B service, front desk registration, and the retail gift shop.
• Deliver a seamless guest experience in a fast-paced, counter-order environment (no table service).
• Support special events and activities by coordinating F&B components; interface with food trucks or outside caterers as needed.
• Ensure a welcoming, efficient, and service-focused clubhouse atmosphere.

Team Leadership & Scheduling

• Supervise and schedule a team of approximately 12 cross-trained employees (bartenders, cooks, registration clerks).
• Train and coach team members across all clubhouse roles to maximize versatility and coverage.
• Foster a culture of accountability, service excellence, and professional development.

Food & Beverage Management

• Oversee daily kitchen and bar operations, ensuring high standards of cleanliness, safety, and product consistency.
• Manage menu pricing, food cost controls, and par levels.
• Conduct and reconcile monthly physical inventories of food and beverage items.
• Make weekly orders for Food and beverage inventory items.

Retail Gift Shop Oversight

• Manage all aspects of the resort gift shop, including product selection, ordering, pricing, and merchandising.
• Maintain the retail inventory system to ensure accurate on-hand quantities and reordering thresholds.
• Conduct annual physical inventories and implement loss prevention measures.
• Analyze retail sales trends and guest feedback to adjust merchandise mix and maximize revenue.

Financial Reporting & Controls

• Interpret and act on financial reports, including P&Ls and variance explanations.
• Monitor labor costs and operational spending in line with budgeted targets.
• Ensure timely and accurate inventory tracking for both F&B and retail departments.

Requirements

KEY COMPETENCIES:

1. Financial acumen with the ability to interpret operational and inventory reports.
2. Leadership experience in a customer-facing, multi-function environment.
3. Strong understanding of restaurant and bar operations.
4. Familiarity with POS and inventory management systems.
5. Excellent communication, time management, and problem-solving skills.
6. Hands-on, detail-oriented, and service-driven approach.

EDUCATION & EXPERIENCE:

• High School Diploma or GED required; college coursework in hospitality or business preferred.
• Minimum 2 years of experience in food and beverage or hospitality management, including team supervision.
• Previous experience in retail operations and inventory control strongly preferred.
• Proficiency in Microsoft Office; experience with hospitality or POS software a plus.
• Flexibility to work a varied schedule, including evenings, weekends, holidays, and overtime as required
• Valid Driver’s License required.
• Strong project planning and organizational skills
• Ability to work effectively in a fast-paced environment, manage time efficiently, balance multiple tasks, prioritize, and achieve operational and event objectives

PHYSICAL REQUIRE