General Manager, Legal Services (LegalTech) - IntelliScript

About Us

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We’re a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

The General Manager will drive the commercial strategy for IntelliScript’s new legal services product portfolio.

You will start by launching and scaling Irix®, a SaaS product that leverages health data to streamline discovery for personal injury plaintiffs. You’ll be the legal industry expert responsible for setting the commercial strategy, establishing pricing, and setting the sales team up for success. As that product becomes successful in the market, you will also identify new business and product opportunities to add to our legal services suite with the goal of establishing an entirely new line of business.

This role is an opportunity be entrepreneurial and innovative within an established, reputable organization – without the risks or headaches of a startup.

What you’ll be doing

• Gain a deep understanding of IntelliScript's business, clients, and the broader legal services market.
• Continuously analyze market trends, competitor strategies, and customer needs to inform strategic go-to-market decisions.
• Develop and implement an overarching growth strategy that encompasses marketing, client acquisition, sales enablement, and the identification of new product opportunities.
• Ensure the strategy includes clear, measurable objectives for market entry, product expansion, pricing, and customer acquisition tactics
• Craft and execute initial sales and pricing strategies that are scalable and align with the product's market launch
• Equip the sales team with tools and training to understand product features, market dynamics, and customer profiles, enhancing their ability to sell and upsell effectively
• Develop and foster strong relationships with both internal teams (including R&D, product management, marketing, and customer support) and external stakeholders (such as law firms and litigation services companies) to ensure product-market fit and strategic alignment
• Generate and leverage customer feedback to drive product development, identifying opportunities for new products and services
• Utilize business development framework to generate and evaluate new product and service ideas
• Clearly define and articulate the value proposition for key industry stakeholders
• Establish and monitor key performance indicators to track market performance, customer adoption, and financial outcomes - use insights to refine growth strategy and ensure product success

What we need                                                                                         

• Minimum of 10 years’ experience in a SaaS business development, sales, or other related role in the legal services industry
• Deep understanding of the mass tort and single-event pers