Director, Client Success

This position can be filled in any U.S. home office in the Pacific Northwest - 100% remote.

ADP is hiring a Director, Client Success for HRO Comprehensive Services in the UpMarket space for the Pacific Northwest. 

• Are you ready to lead a team of amazing Relationship Managers and invest in their success?
• Do you enjoy being part of a close-knit team where teammates have your back?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

 

Well, this may be the role for you. Ready to make your mark?

In this role, the Director, Relationship Manager/Client Success will be responsible for planning, monitoring and executing strategies to drive success for a team of Relationship Managers. Focused on retention, NPS and other important metrics, collaboration internally and externally is key to delivering for the business. In this position, you will act as a coach, invest in developing associates, become curious about ADPs business, and engage with clients.

 

Daily, you will cultivate relationships with peers across ADP, drive employee engagement, and manage to a standard of excellence by understanding business metrics and the context around them. At times you will step in to support a client on critical needs, backing the team on behalf of ADP. Building relationships internally and externally is very important. You will also be involved in shaping the overall client retention for your market and the business.

 

Those who are able to look objectively at a situation and see alternate perspectives you will thrive in this role. You will gain exposure to tremendous opportunities for learning across the broad scope of ADP offerings and businesses, and through the variety and complexity of the clients your team serves. The job is often fast paced, and needs someone who is able to balance multiple priorities and stay organized in a changing environment. This provides the chance to interact with many areas, and can lead to a varied career path.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

 

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Grow Our Business While Growing Yours. You will lead independently and collaboratively, working with various partners within your assigned geography to renew business, upsell business, and drive client loyalty.
• Develop Associates: As leaders, we hold ourselves accountable to our associates. We look for ways to put them in position to use their strengths, and give them the tools to navigate the challenges they face.
• Drive Continuous Improvement: The voice of the customer and the voice of the associate are the Northstar of all we do. We never change for the sake of change, but we always know there is room to get better and be more Awesome!
• Collaborate You will serve as a trusted advisor, partner, and ambassador for your team, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. But it's not all business; you will make life-long friendships here.

 

TO SUCCEED IN THIS ROLE:

• Proven Leader: You have 5+ years experience leading people directly or indirectly with a history of improvement and productivity.
• Client Focus: You bring to the table 8+ years of client facing roles, with leadership here preferred.
• Self-Starter: Travel can be up to 20% and is primarily local. You can manage your time well, prioritize deliverables, and multi-task with the best of them. In addition, you can present your ideas in a clear, professional manner on paper, in-person, and over the phone.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include the skills above.

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Qualifications

BONUS POINTS FOR THESE: Preferred Qualifications:

• Ability to communicate effectively to all levels of internal and external contacts verbally a