Manager, Corporate IT Administration

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

A successful candidate will be an experienced manager ready to take on new challenges, with a strong focus on operational excellence, strong people development skills, and the ability to lead cross-functional teams.

Position Overview: As the Manager of Corporate IT Administration, you will play a key role in ensuring the stability, security, and establishing a digital workplace platform that supports other teams and the business. You will partner closely with other technology teams and business stakeholders to resolve complex issues, improve service delivery, and drive continuous improvement. Key responsibilities include:

Team Leadership & Operational Excellence:

• Lead, coach, and develop a team responsible for the workplace services, including identity and access management, endpoint administration, application management, and tier 2/3 user support operations.
• Establish clear roles, balanced workload management, on-call coverage, and escalation paths to ensure consistent service delivery.
• Foster a culture of customer service, accountability, documentation, and continuous improvement.

Identity, Access & Account Lifecycle Management:

• Oversee the end-to-end Joiner/Mover/Leaver (JML) process to ensure timely provisioning, role changes, and deprovisioning.
• Govern user access management across corporate systems, including Single Sign-On, Multi-Factor Authentication, group management, and privileged access management.
• Support the onboarding and integration of corporate systems into SSO, ticketing platforms, Phones, Microsoft 365, and related services.
• Ensure access requests and approvals follow least-privilege principles

Corporate Endpoint & Device Administration

• Manage administration standards and tooling for corporate devices (Windows/macOS).
• Oversee endpoint lifecycle operations: ordering/provisioning, imaging/enrollment, devices replacement/refresh, offboarding/wipe, and inventory accuracy.
• Ensure devices policies align with security requirements (encryption, patching etc.)

Service Management (ITSM) & Support Delivery

• Own day-to-day service delivery for corporate IT administration queues (sprints, tickets, requests, and incidents).
• Define and maintain service catalog items, SLAs, escalation standards, and quality controls
• Monitor and report on KPIs
• Improve support processes through automation, improve/create knowledge articles, and document consistent intake/triage practices.

Administrative System Ownership

• Provide oversight for corporate admin operations tied to Azure/O365, AWS, HRIS, corporate applications, and related services.
• Coordinate with infrastructure and security teams on platform changes and end-user impact communications and training.

Security and Compliance:

• Ensure administrative practices support corporate security controls
• Maintain documentation for processes and approvals

Process Improvement & Automation:

• Identify opportunities to reduce manual work through automation
• Standardize common tasks and reduce variation to improve speed, accuracy, and user experience.

Vendor Administration

• Coordinate vendor support cases, renewals, and tooling improvements aligned to service needs.
• Track usage and costs; recommend optimization and reductions.

People Management and Leadership:

• Operationalize O.C. Tanner’s Leadership Principles: Demonstrate leadership through consistent, observable behaviors—align work to the company’s vision, act with a strong sense of ownership, prioritize client impact in decision-making, build trust through follow-through and transparency, and collaborate effectively across teams. Translate these principles into daily team practices, expectations, and performance conversations.
• Create psychological safety