Global DQ Issues Platform and Team Manager

 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $225,000.00 and $255,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

The Director, / Executive Director Global Data Quality Issues Platform & Team Manager, is a critical role reporting to the Group Head of Data Governance & Tooling Transformation in SMBC. This Platform & team manager role is responsible for the implementation, oversight, and function of ServiceNow which will be used Globally for Data Quality Issue Management; The candidate will support each region in their use of ServiceNow for DQ Issues Management, ensuring quality data issues are captured into the tool; Lead a forum where Platforms' enhancements requirements  are captured, prioritized and rolled-out globally; ensure recommended duration of issues within a status ( SLAs) are defined and adhered to. Additionally, this role is responsible for the roll-out of the tool / its function Globally to Tokyo, Hong Kong, and APAC, while addressing global network connectivity & infrastructure needs; responsible for capturing metrics on the metadata entered into ServiceNow; Provide oversight on the use of the tool & metadata fed into the tool;  Track issues for timely progression and communicate to stakeholders on breaches, severity changes, and next steps; Establish a DQ Issues management global Forum to gather enhancement needs and develop business requirements; Implement requirements to close or risk accept issues; Capture metrics on the metadata and tool usage, develop reports and dashboards on the metrics, and present reporting in forums and Prepare and maintain training, guides, standards, frameworks, procedures, and other documentation on SNOW for DQIM. Establish the global DQ issues management oversight function and operationalized it. 

Scope

Up to 3 direct reports. This role reports into the Group Head of Data Governance & Tooling Transformation. This role will be responsible for managing the ServiceNow tool in SMBC Americas Division for the use of managing data quality issues. The tool will be used by all SMBC Regions (including Americas Division, EMEA, Tokyo, APAC, and East Asia).

Responsibilities:

Lead a team of FTEs and a matrix community of stakeholders across all regions to ensure data issues are accurately captured and monitored per the Global Policy, Standards and Frameworks.                                 
Lead the Global ServiceNow Data Quality Issues working group to ensure tooling enhancement requirements are captured, and to ensure all regions are supported and operating per the Global Policy, Standards and Frameworks.                                 
Lead in capturing ServiceNow DQ Issue metrics and support the Group Head of Data Governance & Tooling Transformation in reporting metrics to senior management                                 
Lead in the implementation of ServiceNow for all regions in SMBC, ensuring the implementation of ServiceNow for Data Quality Issues in each region is aligned to the Data Strategy                                
Manage all Service Level Agreements (SLAs) for ServiceNow in the Americas Division                                

• Provide training on ServiceNow and Data