Outbound Business Development Representative, EMEA

Hi, We’re Rebekah and Trace! We lead the Outbound Business Development team here at Customer.io, and we’re thrilled to be expanding. We’re looking for an Outbound Business Development Representative (BDR) to join our Ireland team and help us connect with potential customers.

As an Outbound BDR, you'll be at the forefront of our outreach efforts, proactively identifying and engaging potential customers to introduce them to our solutions. Your role will focus on researching target accounts, initiating conversations, and qualifying leads to set up meetings for our sales team. You’ll collaborate closely with both marketing and sales teams to ensure our outreach strategies are effective and lead to a robust sales pipeline.

We don’t expect you to be an expert from day one! What matters most is your curiosity, passion for connecting with people, and commitment to driving new business growth. Our team will support you as you learn and develop in your role.

What you’ll do:

• Research and Identify Prospects: Utilize various tools and resources to identify potential customers who could benefit from our solutions, building a robust list of target accounts.
• Initiate Outreach: Engage with prospects through cold calls, emails, and social media to generate interest and qualify their needs.
• Qualify Leads: Assess leads based on their business needs, timing, and fit for our solutions, ensuring they’re ready to speak with our Account Executives.
• Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who express interest in learning more about our offerings.
• Maintain Organization: Keep accurate records of your interactions with prospects in our CRM, ensuring clear visibility of their status in the sales funnel.
• Collaborate as a Team: Work closely with marketing to refine outreach strategies and provide feedback to enhance our lead generation processes.
• Follow Up: Nurture relationships with prospects who express interest but aren’t yet ready to engage fully.
• Share Your Progress: Regularly update your manager and the team on your outreach efforts and progress toward meeting your goals.

About you:

• You enjoy connecting with people and can articulate ideas clearly and concisely.
• You’re resilient in the face of rejection and maintain motivation to achieve your goals.
• You’re organized, capable of managing multiple priorities, and attentive to detail.
• You have a basic understanding of sales and are eager to learn more about lead qualification and objection handling.
• You thrive in collaborative environments and work effectively across teams to streamline processes.
• You’re self-driven and motivated by targets, constantly looking for ways to improve your performance.

What we’re looking for:

• Familiarity with CRM tools like Salesforce or HubSpot.
• A proven track record of success in lead generation and outreach efforts.
• Ability to thrive in a fast-paced, target-driven environment and work independently.

Preferred Qualifications:

• 1-2 years of experience in a similar outbound sales role, ideally in a SaaS or tech company.
• Prior experience in outbound sales within a SaaS company.
• Understanding of sales methodologies and lead generation strategies.

Why you’ll love it here:

• Competitive salary and a great bonus structure.
• Plenty of opportunities for professional development and access to sales coaching.
• You’ll be part of a passionate team that’s focused on growing and succeeding together.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a firm salary of $65,000 base + $32,095 variable = $97,095 OTE (or equivalent in local currency), subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that yo