Customer retention specialist

Job description

Reports to: Call Center Manager

Job Summary: Contacting customers when appointments are not sold on the initial sales presentation. The effort is to get a Revisit appointment scheduled for a Home Improvement Consultant back to the home at a time that meets the customers schedules, and our visit parameters, or to make the Rehash Sale over the phone/zoom.

During all customer interactions the following expectations must be met:

• Obtain information which withheld the customer from buying through customer contacts.
• Continuously follow up with customers if unsuccessful with a one call close attempt
• Build customer rapport by selling company value
• Meet all the key performance indicators
• Compile trends and communicate with Sales Management

For Rehash Sales, the following expectations must be met

• Negotiate contracts and pricing
• Complete all necessary paperwork and documentation to complete sale with customer.

Agent - Essential Job Responsibilities:

• Revisit support a rate of 75 leads issued per month.
• Revisit support revenue at 8.5% of total net sales revenue per month.
• Employees must work 40 hours a week unless authorized by a manager; specific schedule will be at Managements discretion.
• Rehash minimum of 20 demos (presentations) per month.
• Rehash minimum of 7 sales per month.
• Other duties as assigned

#PJFITZ2025

Requirements

Experience/Education: High school diploma, two years related experience and, or equivalent combination of education and experience. Prior Call Center experience preferred and or Sales experience.

Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• Intermediate to advanced computer skills
• Sales and Customer Service experience minimum of 2 years (retail, call center)
• Good communications skills
• Organized, knowledgeable, patient, able to manage multiple tasks at one time, work under pressure, firm and courteous
• Reasoning Skills - Ability to apply common sense, understanding to carry out written and oral instructions.

Ability to comprehend and resolve problems.

Benefits

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance