Assistant Billing Manager

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Assistant Billing Manager leads the billing processes for assigned offices/groups and supports the Billing Manager with assigned billing functions including ensuring adherence to firm and client policies. Collaborating with the Manager, the Assistant Manager provides superior internal and external client service offering support and backup to team members as needed to meet department service standards and goals. The Assistant Manager works closely with the Manager to ensure work is balanced, properly allocated and completed timely and accurately.

Job Responsibilities

• Manages and leads assigned team's day-to-day billing and invoicing activities and performance, proactively aligning resources to provide timely, accurate, and effective service.
• Assigns workload to direct reports and supervises major billing projects. Assists Billing Coordinators and Billing Specialists with non-routine/complex client billing arrangements and provides training to billing staff as needed.
• Reviews and resolves special billing requests and discrepancies in 3E system.
• Collaborates with other departments including Collections, Accounts Payable, Conflicts, and Pricing on billing requirements and issues.
• Communicates with Billing Partners and external clients, as appropriate, to respond to inquiries and resolve issues.
• Prepares and conducts annual performance evaluations. Assesses knowledge and skills of assigned team members and provides training and mentoring as appropriate.
• Monitors monthly and weekly status reports, following up with assigned team members for completion.
• Collaborates with E-Billing team to review weekly rejection and e-billing progress reports.
• Verifies monthly reconciliation for all e-billed matters to 3E.
• Partners with the Collections team to resolve unallocated cash balances.
• Provides information and various reports to management, attorneys, and secretaries upon request.
• Ensures that all open matters have been assigned a Billing Coordinator and coordinates the introduction of Billing Coordinator to assigned Billing Attorney and Secretary team.
• Ensures that client billing instructions/process notes are regularly updated and maintained.

• Meets with Billing Manager regularly and provides updated billing forecast on a weekly basis. Proactively escalates issues as needed.
• Develops solutions to reduce internal work cycles and eliminate process inefficiencies.

Qualifications

Requirements:

Knowledge, Skills and Abilities

• Ability to supervise/manage team of professional billers and coordinate workflow, provide effective feedback and prepare annual reviews.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients.
• Demonstrated ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
• Demonstrated knowledge of accounting concepts and procedures.
• Demonstrated ability to prepare analyses of complex issues and information.
• Demonstrated high proficiency in Microsoft Excel and other Microsoft suit applications.
• Demonstrated advanced knowledge of 3E or another similar account system with the ability to instruct others in its use.Ability to understand and enforce client service standards and expectations within a law firm and/or professional services environment.
• Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness.

Education

The position requires a Bachelor’s Degree in Accounting or a related field. Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of five (5) years of experience in billing that included direct supervision of others. Experience in a professional services organization is preferred.

Additional Information

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as backup child care