Technical Enablement & Training Specialist

Job Requisition ID #

Position Overview

The Technical Enablement & Training Specialist designs, builds, and delivers technical enablement and training programs that equip Autodesk’s Emerging Business Customer Success (EBCS) Support teams to effectively support, troubleshoot, and advise customers using complex SaaS products. This role focuses on translating technical product knowledge into practical, scalable learning experiences that improve team readiness, consistency, and customer outcomes.

You will collaborate closely with Product Management, Engineering, Quality, and subject matter experts to ensure teams receive timely, accurate, and engaging training aligned to product releases and real-world customer use cases. Success in this role requires strong instructional design expertise, technical aptitude, and the ability to manage multiple initiatives while maintaining high quality and tight timelines.

Responsibilities

• Develop, manage, and maintain product enablement and training materials for EBCS Support teams across multiple learning formats, including live sessions, self-paced learning, documentation, and multimedia

• Assess ongoing training needs and continuously update existing materials to ensure accuracy, relevance, and alignment with product changes and support priorities, driving the development of highly capable, support-ready associates

• Deliver new enablement and training requests on time and to a high standard while managing multiple priorities and competing deadlines

• Measure training effectiveness using feedback, readiness metrics, assessments, and performance data; apply continuous improvements in collaboration with the Quality team

• Create and deliver periodic release training for EBCS Support teams based on Product Management and Engineering inputs, ensuring content is clear, actionable, and well-documented

• Design assessments, such as quizzes and knowledge checks, to validate understanding and monitor post-training performance

• Maintain proactive communication with Product teams regarding upcoming releases, roadmap changes, and development initiatives

• Advocate for users by representing their needs, feedback, and challenges during cross-functional collaboration

• Stay current with instructional design best practices and modern learning technologies, including Learning Management Systems (LMS), eLearning authoring tools, and multimedia production tools

• Support agents in staying current with product knowledge, customer service practices, and support guidelines

• Work live cases in the support queue to maintain deep, current product knowledge and firsthand understanding of support challenges, strengthening training effectiveness and credibility

Minimum Qualifications

• Experience designing and delivering training or enablement programs in a technical, SaaS, or customer-facing environment

• Solid understanding of technical product concepts and customer support or customer success workflows

• Ability to translate complex technical information into clear, practical learning experiences

• Strong project management skills with the ability to balance multiple priorities and deliver high-quality training on tight timelines

• Effective written, verbal, and stakeholder communication skills

Preferred Qualifications

• Experience supporting complex or cloud-based SaaS products in a Customer Success or Support organization

• Demonstrated experience building scalable training programs across multiple delivery formats, not limited to live sessions

• Hands-on experience with Learning Management Systems (LMS) and eLearning authoring tools

• Strong instructional design expertise, including assessments, role-based learning paths, and content evaluation

• Data-driven mindset with experience measuring training effectiveness and improving team readiness

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world desi