Part-Time Customer Care and Reception

Position Summary:

The East Texas Oil Museum, located on the campus of Kilgore College, is dedicated to preserving and sharing the rich history of the East Texas oil boom. The Customer Care and Reception role is essential to ensuring a positive and engaging experience for all visitors. This position supports the museum's daily operations, provides excellent customer service, assists with tours and events, and helps maintain a welcoming environment for guests of all ages.

Position Responsibilities:

• Provide outstanding customer service to all visitors, ensuring a friendly, informative, and enjoyable museum experience.
• Operate the admissions area, including handling cash transactions, processing ticket sales, and open/close register.
• Assist with guided and group tours, educational programs, and school visits.
• Support museum events, such as fundraisers, public programs, and community outreach activities.
• Help maintain exhibits, monitor visitor areas, and ensure displays remain presentable and informative.
• Respond to visitor inquiries in person, by phone, and through email.
• Perform light cleaning and organizational tasks to maintain a professional and inviting environment.
• Be available for a flexible work schedule, including some evenings or weekends for special events.

Minimum Position Requirements:

• High school diploma or equivalent required; some college coursework preferred.
• Two or more years of experience in customer service, hospitality, education, or a related field.
• Strong communication and interpersonal skills with the ability to engage people of all ages and backgrounds.
• Reliable, punctual, and professional in appearance and demeanor.
• Basic computer literacy and experience with cash handling or point-of-sale systems.
• Ability to multitask, stay organized, and work independently or as part of a small team.
• Willingness to learn and share information about the museum’s history and exhibits.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

Supervisory Responsibilities:
 

• 0 Full-Time Direct Reports 0 Part-Time Direct Reports

Physical Demands and Work Environment:
 

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort is required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Ability to stand for extended periods of time.

Safety:
 

• Provide resources for the safe operation of units. Create and support workplace safety.

Salary Range & Fringe Benefits:

• The rate of pay is up to $10-$12 per hour depending on experience for up to 19 hours per week.
• Worker’s Compensation 
• Limited Part-Time Retirement Plan 

Disclaimer:
 

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform essential functions.

Kilgore College does not participate in the federal Social Security program. 

All full-time positions are located in Kilgore