Medical Payment Posting Specialist

Department: Revenue Cycle

Employment Type: Permanent - Full Time

Location: Austin, TX

Reporting To: VP of Revenue Cycle Management

Description

Aspire Allergy & Sinus Company OverviewOur PATIENTS make us. Our VALUES guide us. Our CULTURE defines us. Our TEAM sets us apart.
Aspire Allergy & Sinus are a group of highly experienced Allergists, surgeons, medical providers, and support teams. By redefining the allergy and sinus care model that is geared toward a better patient experience, we allow our specialists to do what they do best: diagnose and treat patients. We are headquartered in Austin, Texas and have over 60 clinic locations in Texas, Florida, Colorado, Arizona, and New Mexico and we are still growing! We hope to have you join and grow with us at Aspire Allergy & Sinus family and continue to share our core values: Practicing precision everywhere, Sharing responsibility, Delivering a Memorable Experience and Exemplify Integrity!
Job SummaryAspire Allergy & Sinus is seeking a full time Payment Posting Specialist. As a Payment Posting Specialist, you will be an important part of the business office team. You will be responsible for posting, reconciling, depositing, adjusting, refunding and the balancing of daily payments. This position will provide exposure to many functions of the billing department and therefore brings opportunity for advancement. The ideal candidate must have a great attitude, & be a results driven team player.

Schedule & Location
This role is fully onsite at our Austin HQ (5929 Balcones Drive, Austin, TX 78731).
Monday-Thursday 8a-5p
Friday 8a-12p

What You'll Be Doing

• Post insurance and patient payments into NextGen PM.
• Run Patient Portal payment and payment plan reports to reconcile patient payments.
• Research and identify matching Explanation of Benefits (EOB) to support posting of individual deposits. 
• Review and post payments from the banking lockbox.
• Identify and process other payment methods received (checks, payor credit card payments and all other forms of payment received). 
• Balance and reconcile ERAs, manual EOBs, lockboxes, and patient payments daily.
• Demonstrate the ability to deal with patients regarding sensitive financial matters and capture unpaid balances including patient itemized receipt requests.
• Enter any necessary adjustments including contractual discounts and self-pay courtesy adjustments. 
• Make appropriate financial arrangements for payment of patient accounts; Assist in responding to correspondence or telephone calls from patients about accounts.
• Document calls or balance notes within NextGen PM.
• Utilize merchant processing vendors to process credit cards or check payments & manage payment plans.
• Send receipts when requested by patients.
• Identify and post or transfer patient credit balances.
• Prepare a write-off and refund request with appropriate documentation and submit it to Aspire Management.

Who You Are

• Excellent verbal and written communication skills.
• Strong phone skills, inbound and outbound.
• Excellent mathematical skills, computer skills, and Microsoft applications (including Excel).
• Strong attention to detail, goal oriented.
• Minimum of 40 words per minute typing speed.
• Ability to prioritize and manage multiple responsibilities.
• Ability to work in a results-oriented and fast-paced environment, both individually and as part of a team.
• Able to establish and maintain effective working relationships with patients and employees.
• Must respect the confidential nature of medical and financial information.

• 5+ years billing experience within the healthcare industry 
• 5+ years experience posting
• 5 + years customer service experience
• EMR or EHR software experience, highly preferred
• High School Diploma or higher

Benefits & Perks

• Medical, Dental and Vision Insurance
• Life Insurance
• Generous Paid Time Off and Paid Holidays
• 401(k) + Generous Employer Match
• Gym Membership Discounts
• Events & Parties
• Parking Onsite
• Reward Program

...AND MORE!



Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic inform