Front Office Manager | Semiahmoo Resort

Front Office Manager | Semiahmoo Resort

Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Range: $30.00 to $32.00 DOE
• Cellphone Allowance
• Free Parking
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks
• Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Promotes a focus on the Columbia Hospitality Service Essentials. Trains the Front Office Team in both knowledge and execution and holds them accountable for delivering exemplary guest service.
• Performing guest service agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Audits payroll on a bi-weekly basis. Responsible for the daily reconciliation of Time entries, filing of personnel paperwork and bi-monthly distribution of paychecks for the department
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up-to-date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Works with Hotel Manager and General Manager to set and achieve budgetary goals for the department.
• Works collaboratively with all property managers to ensure exemplary guest service across the resort.
• Participate in Manager on Duty (MOD) program for the property and serve as a leader in all operations areas as needed.
• Performing other reasonable job duties as requested by Supervisors.
The Nitty Gritty
• At least 1-year front desk supervisory or lead experience required
• Strong written and verbal communication skills required
• Previous customer service or guest relations experience required
• The ability to read, write, and speak English fluently is required to analy