Senior Specialty Systems Operations Engineer

About this role:

Wells Fargo is seeking a highly motivated and experienced Systems Engineer to join our Systems Operations team. In this role, you will be a key contributor to ensuring the stability, reliability, and performance of our critical systems and infrastructure. You will leverage your technical expertise to lead and participate in application upgrades, vulnerability remediation, and automation initiatives, while collaborating with cross-functional teams to resolve technical issues and drive continuous improvement. The ideal candidate will possess a strong understanding of application monitoring, cloud deployment, CI/CD pipelines, and automation tools, with a passion for applying Site Reliability Engineering (SRE) principles to optimize system performance and availability.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area

• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards

• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks

• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations

• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Facilitate discussions on preventative action, root cause analysis and resolutions with service management

• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability

• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advance understanding of application monitoring stack (Logs, Metrics, Events, Traces, Alerts) and ability to visualize and setup end to end observability (Infra and App components)

• Strong experience in using industry standard monitoring tools (AppDynamics, Splunk, ELK, APM, Grafana, Prometheus

• Experience in deploying the application to cloud platforms

• Experience in using CI/CD tools like Jenkins, uDeploy, Gradle, Groovy and Maven

• Experience in CM tools like Ansible and Puppet

• Proficient in one of the programming Languages (Java and Python)

• Knowledge of Web services

• Experience in working Agile methodology

• Proficient in multiple infrastructure technologies

• Linux experience

• Database experience - hands on in Oracle SQL, Pl/SQL, Mongo DB

• DevOps experience

• Very good experience on Autosys

• Knowledge of Abinitio

• Exposure to tools like Service Now, JIRA

• Hands on experience in Ansible, Python, Shell Scripting

• Familiarity with NDM, SFTP

• Basics of Networking

Job Expectations:

• Design, code , test and deliver software to automate manual operation work

• Partner with different application teams throughout the life cycle to understand their application infrastructure monitoring and apply site reliability principles to baseline and set up SLOs for critical components

• Identify