Destination Services Coordinator (Third Party Associate)

Responsibilities

Destination Services Team is a part of the Employee Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.

Destination services include:
- Home rental service: Assist with finding housing options, negotiating lease terms
- Settling-in service: Assist with bank account opening, utilities set up, etc
- Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting
- School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:
- Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
- Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
- As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
- Participate in in-person home rental service tours with employees and local vendors to support employees in real-time, and ensure service delivery quality.
- Monitor and manage vendor spending by reviewing invoices, and ensuring a cost-efficient approach is taken.
- Work closely with the Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
- Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
- Participating in the new RMC invite tenders procurement process and evaluation.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- At least 3 years of experience in vendor management or operations, able to motivate vendors and mobilize their resources to achieve business goals.
- Ability to work on-site 4 days a week.

Preferred Qualifications:
- Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs.
- Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
- Proven experience collaborating with teams and stakeholders across multiple countries; strong understanding of working in a global, multicultural environment.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 6-month temporary assignment managed by a third party agency who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with IntelliPro in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy

Job Information

【For Pay Transparency】 Compensation Description (Hourly)

The hourly rate range for this position in the selected city is $30- $43.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​

The Company