Senior Process Specialist / Business Analyst – Operational AI

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

As a Senior Process Specialist / Business Analyst – Operational AI, you will bridge the gap between business strategy and technical execution. You are a systems thinker who thrives on transforming complex business needs into clear, actionable plans — and you’re not afraid to get technical. You’ll serve as a key liaison between business stakeholders, product managers, architects, and engineers to ensure that our operational systems and AI-driven solutions are designed for scalability, efficiency, and growth.

You’ll play a critical role in documenting how our business runs today, defining how it should run tomorrow, and partnering across teams to make that future a reality.

What You’ll Do

Process Analysis & Optimization

• Document as-is and to-be processes, capturing decisions, data requirements, exception paths, and dependencies.
• Identify inefficiencies, design optimized workflows, and define future-state processes that scale with the business.
• Maintain structured process documentation and centralized knowledge repositories.

Business Requirements & Systems Design

• Capture requirements, business rules, SLAs, and value-sizing inputs for new systems and process improvements.
• Author and maintain detailed Business Requirements Documents (BRDs) and ensure traceability through delivery.
• Collaborate with technical teams to design system integrations, define API logic, and document data flows.

AI Enablement & Intelligent Workflows

• Partner with architects and product managers to operationalize AI insights — designing workflows that automate decision-making, classify customer or business requests, and enhance proactive service delivery.
• Ensure systems are configured to leverage AI effectively, supporting intelligent automation across operational functions.

Testing, Validation & Change Management

• Support User Acceptance Testing (UAT) through scenario planning, validation steps, and issue tracking.
• Assist with change management, stakeholder communications, and end-user adoption.
• Write and maintain Standard Operating Procedures (SOPs) that guide teams through process changes and system enhancements.

Data-Driven Insight & Continuous Improvement

• Use data to analyze process performance, identify trends, and support recommendations for improvement.
• Build business cases for new initiatives using measurable outcomes and operational insights.

Qualifications

• 5+ years in business analysis or process mapping roles.
• Strong written communication and stakeholder engagement skills.
• Experience with BPMN tools and Lean/Six Sigma preferred.
• Skilled in stakeholder engagement, written communication, and analytical thinking.
• Equally strategic and hands-on — able to connect the dots between business goals, systems design, and operational excellence.

Additional Information

• Relocation assistance is not available for this role

• Sponsorship is not available for this role

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better wo