Senior, Omnichannel Operations Strategies

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Omni Operations Strategies is an integral member of the team responsible for developing strategies and processes to support omni-channel operations and initiatives. The operations include but are not limited to Store Fulfillment, BOPS and Curbside Pickup, Returns Management, RFID, and Product & Tech Implementation. They lead efforts to improve the customer and colleague experience while driving sales and profit for Macy’s. This individual actively partners and influences cross functional teams which include but not limited to Workforce Strategy, Supply Chain, Corporate Communications, Digital, Product & Tech, Asset Protection, and Store Environment. They work closely and interact with the Store and Field Leaders to implement best practices to improve performance and productivity in stores. They create management reports and present findings of analysis to make recommendations to support simplifying processes and enhance the customer experience.

What You Will Do

• Support cross-functional strategies across store operations and partner with key stakeholders to develop strategies through a comprehensive approach to improve efficiency with workload execution.
• Define system enhancements and product designs required to support an efficient and streamlined store operation. Participate in User Acceptance Testing to resolve and influence tools and reporting available to the colleagues through collaboration with Key Business Partners across Stores, Digital, and Tech. 
• Develop communication and provide partnership to store teams, including weekly cascades, training materials, and individual pilot updates.
• Facilitate efficient operation of initiatives by developing and documenting comprehensive best practices.
• Enhance store operational performance, increase sales, and reduce expenses through system enhancement requests.
• Support stores with daily monitoring and issue resolution, including participation in scheduled weekend and peak coverage in rotation with teammates.
• Influence management in measuring operations productivity by designing, building, and distributing accurate management reports using Excel or similar applications. 
• Visit stores for continued operations improvement observations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Communication: The ability to communicate clearly and effectively with store teams, internal partners, and stakeholders of all levels, including VP-level executives.

Analytical Skills: Proficiency in conducting data analysis and interpreting results to make informed recommendations and decisions.

Problem-Solving Ability: Capacity to promptly identify and resolve issues, employing problem-solving skills and collaborating with various teams and partners as needed.

Strategic Planning: Skill in developing and executing strategies to expand store fulfillment operations while maintaining customer experience standards.

Independence and Initiative: Ability to work independently with minimal supervision, taking ownership of projects and identifying opportunities for improvement.

Attention to Detail: Strong attention to detail and organizational skills to manage workload effectively and prioritize tasks.

Leadership and Negotiation: Demonstrated leadership qualities and negotiation skills to collaborate with stakeholders, drive initiatives, and achieve objectives.

Customer Focus: Commitment to prioritizing customer needs and satisfaction in decision-making processes.

Operational Efficiency: Skill in developing and documenting best practices to facilitate the efficient operation of initiatives and processes.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 2-4 years of related experience. 
• Regularly required to