Dir-Enterprise Data Services (Full-time Remote, North Carolina)

The Director of Enterprise Data Services is responsible for the strategy, execution, and operational excellence of the Data Interoperability and Data Operations teams. This role ensures that Alliance's enterprise data infrastructure and pipelines are resilient, scalable, and aligned with the organization's goals for data exchange, data quality, and system integration. The Director will lead two dedicated teams and work closely with internal and external stakeholders to ensure high-quality, timely, and secure data movement across systems.

This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office at Morrisville may be required. 

Responsibilities & Duties

Manage and Develop Staff

• Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
• Organize workflows and ensure staff understand their roles and responsibilities
• Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust 
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership

Assess and Recommend Technical Solutions

• Collaborate with CIO to draft Statements of Work and oversee the delivery of vendor and solution provider products
• Participate in the evaluation and selection of new technologies to ensure they align with enterprise data services needs and integrate effectively into existing workflows
• Review and assess technical deliverables, ensuring quality, security, and compatibility
• Stay informed on industry trends and emerging technologies, and make recommendations that improve data service efficiency, automation, interoperability, and compliance
• Offer strategic input on solution architecture, design, and data governance best practices

Lead Data Interoperability and Data Operations

• Lead the strategy and execution of the Data Interoperability and Data Operations functions
• Ensure both teams operate cohesively and efficiently
• Align enterprise data exchange strategies with business goals
• Ensure quality, timeliness, and reliability of data flows and services
• Support lifecycle management of interoperability and data processing pipelines
• Partner with cybersecurity and infrastructure teams to ensure compliance and resilience

Develop Unit Goals and Objectives

• Develop and maintain strategies for data interoperability and data operations to support organizational initiatives
• Ensure compliance with regulatory requirements and data governance best practices
• Present data insights and recommendations to stakeholders, including executives
• Establish and maintain best practices and standards for data management and operations
• Develop and document data processes that serve organizational needs

Lead Enterprise Data Services Tasks

• Implement and manage data exchange pipelines with external and internal partners
• Oversee data operations processes, ensuring availability, performance, and recovery readiness
• Partner with technical support teams to implement automation and monitoring
• Collaborate with IT teams and business units to define data requirements and solutions
• Support data-related scenario planning, forecasting, and quality monitoring

Budget Development and Monitoring

• Work collaboratively with CIO to develop, monitor, and manage the annual IT budget under their areas of responsibility

Customer Service

• Build and maintain strong client service relationships with business units

Communication and Collaboration

• Collaborate with stakeholders across IT, Business Operations, Clinical Operations, and Member & Provider Service Operations teams