Customer Service and EZ Pass Specialist - Gloucester 01859

Title: Customer Service and EZ Pass Specialist - Gloucester 01859

State Role Title: Admin and Office Spec III

Hiring Range: $43,050.00 - 49,507.00

Pay Band: 3

Agency: Department of Motor Vehicles

Location: GLOUCESTER CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team as a Customer Service Generalist and EZ Pass Specialist at the Gloucester Customer Service Center!

Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day.

As a Customer Service Generalist and EZ Pass Specialist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include, but not limited to:

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism
• Assist customers with purchasing and activating EZ Pass transponders, processing account updates, and resolving basic issues.
• Handle payments for EZ Pass transactions and ensure accurate recording of fees.
• Provide information on EZ Pass usage, fees, and account management.

Why you should join us?

We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Minimum Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday –Saturday with varied hours.
• Bilingual encouraged to apply.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form.