Manager, Implementation Services

Intapp is hiring a Manager of Implementation Services in their Charlotte, NC office to provide leadership over a Client Implementation team within our DealCloud business unit.  Areas of focus will include the management of resources across a client delivery team, governance on client projects, and Sales support for our Services Sales team. Key responsibilities are outlined below in more detail:

What you will do:

Implementation Team Management:

• Responsible for the overall execution and delivery quality of a portfolio of client implementations, as well as overseeing resource staffing, resource forecasting, project budgets/profitability, and delivery team efficiency
• Directly manage a team of Sr Associates, Associates and Analysts responsible for implementation delivery to clients. 
• Provide your direct reports with guidance on the development and growth of personnel on their teams
• Conduct weekly tactical check-ins with direct reports and other key resources to understand any project/client risks within your portfolio and/or any personnel issues and concerns
• Own the mentorship & professional development of direct line reports
• Provide regular reporting to senior management regarding key accounts, financial metrics, client escalations, and personnel updates
• Ensure maintenance and accuracy of project data entered into the internal CRM system
• Build relationships and liaise with other Intapp client facing teams (Client Success, Technical Services, Account Management, Product Support, Sales) to ensure a high-quality client experience
• Build relationships with internal teams (Operations, HR, Talent Acquisition, Finance) to support services operations such as hiring, reporting, and professional development
• Work with other services team leaders within Intapp (Engagement Management, Managed Services, Technical Services) to coordinate on large scale/complex deliveries, in conjunction with other regional Managers in the delivery organization
• Engage in ongoing process improvement and methodology initiatives  

Client Management:

• Serve as a senior resource providing oversight over all Intapp resources working on the project

• Attend key meetings to provide guidance and direction
• Closely communicate with the Engagement Managers to stay informed of key activities, timeline, and risks
• Identify and support the development of methodologies and processes in response to product evolution, team structure/engagement model changes, and learnings from completed projects in order to increase delivery expertise, quality, and efficiency.
• Work with project teams and Segment Leads/Account Managers to generate and position change orders when additional budget is required for an implementation

Sales Support:

• Continuously review scoping accuracy and provide feedback to Sales/Segment lead teams
• Ensure the smooth transfer of knowledge from the Sales team to the Implementation team delivering the SOW
• Work with closely with the Sales and Segment lead team to understand incoming pipeline of Services work
• Manage the bandwidth of the Implementation team members to allocate time for scoping activities

What you will need:

• 4+ years of experience in the consulting/professional services industry with 2+ years in a management role
• Prior success within a Professional Services organization with project, portfolio or program management experience
• Exceptional communication skills, strong business analytical acumen, proven delivery successes in complex project implementations, hands-on operational experience and outstanding leadership credentials
• Results oriented, highly motivated, positive, and entrepreneurial, with a can-do attitude 
• Ability to think strategically and analytically to solve complex problems, strong attention to detail
• Highly collaborative and flexible, can easily adapt to changing/evolving role requirements
• Experience working with C-level client executives to deliver solutions
• Ability to build effective working relationships with others inside and outside the organization, including leadership

Not required, but a bonus if you have:

• Experience serving clients in the private capital markets
• Experience delivering SaaS solutions to clients

What you will gain at Intapp: 

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connecte