Behavioral Health Clinical and Administrative Support Specialist (Bilingual)

Description

POSITION TITLE: Behavioral Health Clinical and Administrative Support Specialist

LOCATION: HOPE Clinic - Beltway

REPORTS TO: Behavioral Health Director

EDUCATION: High School Diploma; Certified Medical Assistant preferred

WORK EXPERIENCE: 2 years or more in healthcare experience preferred

SALARY RANGE: $15 - $18, based on experience

FLSA STATUS: Hourly - Non-exempt

POSITION TYPE: Full-Time

LANGUAGE: Bilingual in English and Spanish, Arabic, Chinese, Vietnamese, Burmese, or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

The Behavioral Health Clinical and Administrative Support Specialist is an empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills to meet patient needs and contribute to a positive patient care experience and work environment. Supports Behavioral Health team with greeting, registration, checking in and out of patients and processing payments. Additionally, assists with processing psychotropic medication prior authorization. Takes part in the daily review and process of internal and self referrals for behavioral services. Provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with Hope Clinic, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and support to Psychiatrists and Behavioral Providers. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Coordinate with clinic managers regarding psychiatric and counseling services. 

MAJOR DUTIES & RESPONSIBILITIES:

• Greet patients, answer their questions in a friendly, professional manner. Performs registration, makes appointments, check patients in and out and process payments all within the parameter of excellent customer service;
• Provides office services by implementing administrative systems, procedures, monitoring administrative projects;
• May advocate, coordinate on behalf of patients with schools;  
• Manages Behavioral Health provider schedules to ensure department productivity;
• Maintains organization and patient confidentiality;
• Coordinates billing/credentialing issues with finance and HR department as needed;
• Performs intake triage, vitals, and assists patients with mental health screenings;
• Provides support to Behavioral Health Providers and coordinates psychotropic medications requests for refill; 
• Collects urine for drug screens, blood draws, and performs injections;
• Documents as appropriate vitals, screening and patient history personal information as needed;
• Responsible for daily review and process referrals queue to Behavioral Health services (internal and self referrals). Closes referrals and fills structured data;
• Responsible for prior authorization of psychotropic medications; 
• Responsible for PMP reports from Psychiatric patients. Reports must be printed for all patients before their visit;
• Performs other duties as deemed necessary by supervisors;
• When needed and as appropriate, interview patients to determine their needs and refers them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc);
• Coordinate and arrange translation services for patient care;
• Coordinates all logistic support to department, including supplies and equipment;
• Abides and sustains workflow expectations established by supervisor;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.

Requirements

QUALIFICATION REQUIREMENTS:

• Ability to work independently with strong sense of focus, task-oriented; 
• Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental;
• Comprehends fundamental medical terminologies in medical care delivery; 
• Previous behavioral health care or medical assist