Sr. Human Resource Generalist

Company Description

About KIPP Team and Family

KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,135 students in grades K-12. By 2025, KIPP New Jersey will provide a world-class education to over 10,300 students across fifteen schools in Newark and five in Camden. 

In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,000 students in four schools, with plans to reach 5,800 students by 2025. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives.  

Job Description

Here's what you should know:

The KIPP TEAM and Family Human Resources Generalist will deliver high touch customer service providing day-to-day administrative and operational support to the KIPP New Jersey and KIPP Miami network. This role is responsible for, including but not limited to, full cycle benefits management – employee communication and ongoing support, benefits systems support, invoice reconciliation, audit and compliance support, general human resources and school support and special projects. The Human Resources Generalist will be the primary contact for all benefits audits and a supportive team member for other organization audits. This role will work closely with all members of the Human Resources and Payroll team.

Here's what you'll be doing:

General HR Support

• Identify and manage all HRIS system updates and configuration changes to ensure improved efficiency and a smooth self-service employee experience for all enrollment processes (new hires, life events, open enrollment, etc.).  Oversee the establishment of new connections, including HRIS set up of new or changing benefits for employee self-service and carrier connections with new or changing vendors.
• Partner with HR Managing Director and in-house technical teams to investigate and determine root cause analysis on application issues and develop action plans to correct deficiencies. Recommend and implement appropriate workarounds to complete functional and technical service requests as needed.
• Manage and maintain all human resource team internal facing functional departmental documentation, standard operating procedures, as well as a comprehensive reports library for all benefits programs and procedures.
• Complete and process regional unemployment insurance claims information.
• Provide back-up, cross-functional support across the human resource team, as needed.
• Maintain human resources information system records and employee personnel files, as required.
• Provide HR mail administration – distributing (scanning, faxing, delivering) mail to appropriate team members.

Stakeholder Management

• In collaboration with members of the HR Team, hold monthly office hours at all schools and the home office to provide in person support and check ins to all employees. Report findings and areas of improvement for increased engagement.
• Manage and maintain all human resource team outward facing documentation related to all benefits programs for easy self-service for all stakeholders (HR Wiki, Zendesk Macros, Zendesk Help Center articles, ADP, KIPP TEAM and Family Benefits Site, etc.) and make recommendations on new opportunities to push out information for additional engagement.
• Manage and assign HR Helpdesk (Zendesk) inquiries to appropriate team members.

Full-cycle Benefits Management

• Serve as the primary regional point of contact for employee benefits support, including new hire enrollments, employee changes and life events and general benefits inquiries.
• Primary regional liaison between our employees, HRIS and all benefits vendors.
• Oversee and manage the enrollment and benefits change process for all eligible employees. Review and approve all required documentation for employee life events and dependent changes.
• Create and maintain employee marketing materials and internal and external resourc