Senior Accounts Manager, Key Account- German

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Manages and develops key strategic partners in German to to deepen customer* relationships and grow accounts through strategic planning. Acts as trusted advisor to accounts in portfolio. Takes ownership of customer* problems, including leading and driving internal and external solutions. Shares best practices across teams and regions.

What you'll do:

• Establishes new and fosters existing trusted relationships with key decision makers/influencers on customer* accounts.

• Contributes ideas regarding how to create business opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to strengthen and grow customer* account.

• Looks for signals that the customer* may need additional products/services and navigates through the appropriate organization channels to ensure important customer* account business issues are identified and acted upon.

• Completes and manages dynamic local-, regional-, or chain-level account plans based on an understanding of customer* need and industry trends; prioritizes time based on the account’s value for the organization or likelihood of success.

• May be required to develop market/territory plans, represent company at industry events, or build company profile in location.

• Demonstrates understanding of how the organization does business (e.g., business model and operations, financial performance, and key success factors).

• Applies understanding of the policies, practices, trends, and information (including competitor) that impact the organization and its customers* to anticipate and plan for each step of a project.

• Demonstrates a deep understanding of the financial impact of decisions/solutions and how own role contributes to positive outcomes.

• Prepares and articulates a business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on satisfaction scores or team revenues).

• Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need.

• Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.

• Understands the market dynamics and how that is used to spot overall trends; uses this knowledge and understanding to influence customer* decisions and business outcomes.

• Helps customers* understand the company’s standard contracts and terms and conditions; asks questions of peers when appropriate.

• Builds productive relationships with legal resources; partners to develop appropriate contract terms for simple contracts.

• Seeks assistance from senior staff to negotiate simple or short-term contracts.

• Replaces simple/short term contracts with complex multi-year contracts for account or regional account.

• Demonstrates compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others.

• Offers alternatives and suggestions to address areas of differences to find a common ground, ability to handle objections, disarm tactics effectively, elegantly move out out of deadlock situations and achieve favorable outcomes in each negotiation.

• Considers the situation from the point of view of the other party to identify a common ground; calculates the costs and benefits of possible solutions and the implications of not reaching an agreement.

• Ability to align products, technology, and offerings to account and market needs, driving strong business outcomes.

• Understands the full array of the company’s offerings and areas of expertise; applies this knowledge to meet the needs of the customer*.

• Builds and maintains a thorough working knowledge of products, technologies, offerings, etc.

• Demonstrates a working knowledge of competitors’* products and services as well as their strengths and weaknesses.

• Builds relationships with key individuals within the team, department, and organization.

• Strategically builds relationships to support total portfolio and organization needs.

• Builds relationships within industry outside