Senior Principal, Technical Project Manager

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).
As part of our Project Management team supporting our Microsoft Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.  

What you’ll be doing:

• Manage the overall delivery relationship with assigned program/project clients
• Frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status
• Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people [TTEC staff, contractors, client resources, and vendors]
• Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and provide project progress and issues to client stakeholders, delivery management, and account team
• Ensure client stakeholder alignment and drive overall program customer satisfaction.
• Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
• Identify high-level risks, assumptions, and constraints.  Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
• Review project invoices for accuracy
• Work with project staff to develop work plans and assign duties, and responsibilities to ensure the specified project objectives are met. 
• Coach members of the project teams as needed to optimize the efficiency of the team.
• Manage the program resource plan, project plan, and schedule.
• Achieve project goals within designated constraints.
• Perform and support project management duties related to resource utilization and revenue projection.
• Assist in the continuous improvement of the established project management methodologies
• Perform related duties as assigned

What skills you’ll bring:

• Experience delivering transformation projects.
• Deep knowledge in at least one of these technologies:
• Microsoft Solution stack
• Customer Relationship Management-- Microsoft D365 CE highly desired
• Data and AI
• 10+ years of Project/Program Management experience within a consulting environment
• Experience leading large enterprise client projects with 500,000 - $10,000,000 in consulting services, including executive-level sponsorship, and reporting requirements.
• Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum, and hybrid methodology-run projects.
• Experience leading a program with multiple projects and workstreams is preferred.
• Experience leading multiple project teams ranging in size from 3 to 50 people
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Keen attention to detail
• Ability to build relationships, collaborate, problem solve, negotiate, drive, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members, and 3rd party partners.
• PMP or other Project Management Certification strongly preferred
• CSM, ACP, or SAFe Certification is desired and required for Hybrid or Agile-focused project teams.
• Ability to travel up to 30%

#LI-DD1
Team OverviewFor five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft