Collision Center Customer Service Representative - Part Time

Location: Bowling Green,Kentucky,United States

Roles and Responsibilities

The successful Customer Service Representative candidate is the first point of contact in the service process for our customers. Customer satisfaction starts with scheduling their vehicle for a repair in a timely, courteous manner. Extraordinary customer service during their time from scheduling to service completion at Leachman is a key to success.

•        Schedules appointments with a proper understanding of vehicle needs.
•         Uses excellent phone skills communicating effectively, timely, and accurately to customers.
•         Adheres to computer systems to maximize volume of sales and efficient scheduling.
•         Demonstrates a warm welcome and departure to all customers.
•         Provides excellent concierge support to all customer requests.
•         Check in customers in a kind and efficient manner.
•         Delivers kindness and empathy in communication to customers on vehicle updates.
•         Support Body Shop manager administratively.
•         Exhibits a professional brand image.
•         Parks and relocates vehicles for service.
•         Executes proper handling of all receipts, checks, and cash, as needed.
•         Keeps the service lounge area clean, stocked and well maintained.
•         Completes all required training as needed.
•       Submits and follows through with insurance claims.

Qualifications & Skills

•        Excellent customer service skills required.
•        Basic math skills required.
•        Teamwork, kindness, communication, and integrity in work
•        Time-management, attention to detail, multi-tasking
•        Pre-employment background check and drug screening required

Additional Notes

Other responsibilities may be assigned by management.

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