Operations Manager

Description

About the Organization

We focus on supporting Tulsa's diverse early career opportunities, and booming economic landscape, by forging strategic connections for talented people and innovative companies.

The Early Career Programs department currently is comprised of two flagship programs under InTulsa Initiative, LLC: Campus Tulsa and Tulsa Service Year. These programs fuel and invest in unique pathways to economic growth and workforce development by empowering diverse college students to explore, live, and work in Tulsa.

In these Early Career Talent Programs, students learn that the right opportunity can be the critical difference between a fulfilling career and another job opportunity. Campus Tulsa connects students with Tulsa's top companies as interns, providing pathways to full-time employment after graduation. Tulsa Service Year is an opportunity for recent college graduates to serve for a year of high-impact work in a city driven by innovation from a community of learners. Both programs source Tulsa's corporate and nonprofit sectors with a diverse talent pool to encourage inclusive working environments. Talent joins us to gain access to professional development, professional networks, and exclusive interactive events that can transform their career outlook for the long term.

Position Purpose

The Operations Manager is a key role responsible for overseeing and optimizing the operational aspects of Campus Tulsa and Tulsa Service Year. This position involves managing budgets, coordinating housing and stipends, handling employer applications, and supporting various operational functions to ensure the smooth execution of program goals. The Manager of Operations will work closely with the program director, Human Resources, and other organizational leaders to drive continuous improvement and support the overall success of the programs.

Core Responsibilities

• Help manage the overall budget for Campus Tulsa and Tulsa Service Year, ensuring alignment with program goals and financial objectives.
• Match budget to program storytelling for program and budget reviews.
• Manage employer applications and the matching process for Tulsa Service Year participants.
• Manage the logistical components of Hosted Visit opportunities.
• Oversee Campus Tulsa housing applications, contracts, corporate support, housing agreements and billing processes.
• Manage stipend and salary disbursement, ensuring timely and accurate payments.
• Execute and document operational policies, processes, and tools to ensure smooth functioning of the programs and services.
• Collaborate with Human Resources to onboard fellows, interns and nonprofit partners.
• Gather and utilize data to inform strategy and drive continuous improvement throughout the Tulsa Service Year program.
• Support the fellow recruitment process, including applications, interviews, selection, and onboarding of fellows and nonprofit partners.
• Gather necessary documentation from internal and external entities to facilitate payments, including invoicing, reimbursements, and expense reconciliation.
• Assist with project management of Corporate Sponsorship Plans.
• Support the director and staff with special projects and higher-level tasks.
• Build cross-functional partnerships to assist with project completion and event execution.
• Manage the Operations Associate, providing guidance and support in their role.
• Fill in knowledge gaps, troubleshoot operations, and assist with queries from fellows and nonprofit partners.
• Overseeing team storage and maintaining accurate counts alongside the Marketing Manager.
• Other duties as assigned

Requirements

Education and Experience

• Bachelor’s degree in Business Administration, Operations Management, Organization Management, Nonprofit Management or a related field.
• 3-5 years of experience in operations management, budget oversight, or a similar role.

Necessary Mindsets and Skills

• Must be willing to learn and adapt quickly in a continually evolving work environment.
• Cultural competency: ability to build rapport with individuals from a wide variety of cultures, experiences, and backgrounds with a strong and enduring commitment to diversity, equity, and inclusion.
• Strong communication skills, approaching all interactions with positive intent, empathy, and integrity. Must maintain a welcoming presence for those with whom they interact.
• Strong organizational and project management skills, with proactive management of deadlines, consistent and responsive follow-up/follow-through, and attention to detail.
• High energy influencer and probl