Application Administrator III - Axway Applications

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Job Description

JOB SUMMARY

Maintain & support existing Integration business system applications. Axway B2Bi, Axway Transfer CFT, and all associated support systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Application Administration
·         Ability to perform all duties of the Application Administrator II.

·         Windows and Linux OS experience.

·         Perform application troubleshooting and maintenance activities.

·         Perform application upgrades and patching.

·         Maintain good working relationships with application Vendors.

·         Maintain application integrity.

·         Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

·         Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)

·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

·         Maintain discretion and confidentiality in all areas pertaining to the IT systems.

·         Comply and follow all procedures within the company security policy.
·         Provide leadership in Integration projects for both Customers and Vendors

·         Provide regular updates for appropriate managers.

·        Drive continuous improvement through trend reporting analysis and metrics management.

·        Document application processes and procedures.

·         Assure that procedures and work instructions are efficient and not redundant.

·         Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are consistent with industry standards.

·         Understand and embrace the business and IT strategic direction.

·         Effective and efficient workload management.  Good email management skills.  Prompt meeting attendance.

·         Work with Audit teams and adhere to compliance procedures.

·         Respond to and participate in on-call support and scheduled maintenance activities.

·         Improve and keep skill sets relevant and up to date.

·         Travel to and attend annual Vendor conferences.

·        Work irregular hours when needed.

Partner Integration

·         Understand B2B concepts and protocol such as AS2/AS3, SFTP, SSH, PKI digital certificate encryption and management.
·         Interact with functional resources to understand &/or clarify requirements.
·         Develop architectural and process solutions per our technical analysis to match functional specification.
·         Work with senior eCommerce programmer to prepare technical specifications for more complex projects.

·         Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Support
·         Provide assistance to EC Operations staff in supporting Trading Partners as required

·         Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

Teamwork
·         Participate in the exchange of ideas and information within the department.
·         Ask questions; encourage input from team members.
·         Confer with reporting manager on complex or unusual situations.
·         May perform other duties and responsibilities as assigned.



JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         Customer service skills as well as effective communication skills – both verbal and written.