(Bilingual) Manager, HR Shared Services Payroll

(Bilingual) Manager, HR Shared Services Payroll

The ideal candidate brings strengths in the following areas:

• Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error-free work

• People leadership and performance management

• Sound administrative and management skills in the areas of policy interpretation, procedures, and people 

• Ability to effectively manage communications to the team and to senior management

• Ability to generate analytic results and operate independently to develop recommendations with very little guidance

• The ability to maintain the highest level of confidentiality and use independent judgment and integrity

Key Responsibilities:

• Oversight of significant BAU for third - party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed

• Recognize opportunities and recommend process improvements to increase efficiency and ensure quality

• Performance management  and leadership of a dedicated team of payroll professionals

• Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations

• Ensure the payroll teams meet established goals to perform  timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance

• Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department

• Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions.

• Implement and continuously maintain an active cross training program between International payroll teams

• Provide clear direction,  coaching and feedback to direct reports to help them develop professionally and enable their growth

• Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts

• Foster a high performance culture that emphasizes accountability, quality and continuous improvement

• Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico

• Manage relationships with external vendors, ensuring service quality and cost efficiency

• Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency

• Keep abreast of changes in legislation and proactively update payroll processes as needed

• Oversee payroll audits and reconciliations to ensure accuracy and compliance

Successful candidates will need to complete a Language Assessment

Basic Qualifications:

• At least 6 year of experience in Human Resources

• At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll

• At least 5 years of Hands-on experience with payroll software

• High School Diploma, GED or equivalent certification

• Fluent in Spanish

• At least 5 years of experience in People Leadership

• At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence

• Fluent in Spanish and English

 

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• ADP Global View experience

• 7 years of experience in People leadership

• Experience processing payroll in Mexico and Canada

• 5 years of Hands-on experience with payroll software

• 7 years of experience in Human Resources 

• 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes

• 7 years of Risk Management, Human Resources or Operational Management experience

• Proficient in Google Suite

At this time, Capital One w