Vice President of Stores

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this opportunity:

The Vice President of Global Stores will be responsible for overseeing all aspects of a portfolio of premium retail brands, including Herman Miller, Knoll, and Design Within Reach (DWR) full-price and outlet stores. This senior store leadership role requires a strategic visionary with expertise in retail operations, customer experience, and brand management. The Vice President of Global Stores will drive growth and profitability while ensuring alignment with brand values, financial objectives, and customer expectations. This role will manage a growing fleet of 80 stores with aggressive expansion plans.

Key Responsibilities:

Leadership & Strategic Direction:

• Lead and inspire a high-performing sales organization across a network of premium retail locations.
• Develop and execute a long-term strategy to drive brand consistency, profitability, and exceptional customer experiences.
• Collaborate with senior leadership, including marketing, merchandising, and product teams, to align store operations with the broader business strategy.
• Define and ensure the implementation of best practices in retail operations, customer service, and team performance.

Operational Excellence & Performance Management:

• Oversee day-to-day store operations, ensuring compliance with operational policies, procedures, and industry best practices.
• Manage the store P&L for DWR, Herman Miller, Knoll, and DWR Outlets.
• Monitor and analyze business results, providing feedback and recommendations to the Retail Leadership team and global partners.
• Provide updates on key metrics monthly and adjust strategies as needed.
• Lead and manage the implementation of new initiatives to enhance store operations, including inventory management, visual merchandising, and store design.

Customer Experience & Brand Advocacy:

• Ensure that all stores provide a consistent and premium customer experience that reflects the brand’s values.
• Develop customer engagement and clienteling strategies to drive sales and loyalty.
• Work closely with the marketing team to implement promotional campaigns, customer engagement strategies, and in-store brand storytelling.
• Analyze customer feedback and sales data to refine and enhance the in-store experience.

Team Development & Talent Management:

• Recruit, train, and develop a high-performing retail team, fostering a culture of excellence, accountability, and collaboration.
• Develop and coach Regional Directors and Store teams to optimize performance.
• Collaborate with HR to create and execute key people strategies related to attraction, development, and retention of talent.
• Implement succession planning and sales incentive strategies to recognize and reward performance.

Financial & Budget Management:

• Manage the budget for store operations, ensuring effective allocation of resources to optimize performance and meet financial targets.
• Track store profitability, cost management, and resource allocation to ensure financial objectives are met.
• Develop and implement strategies to drive revenue growth through product placement, upselling, and customer loyalty programs.

Global Expansion & Innovation:

• Manage the growing fleet of 80+ stores with aggressive expansion plans.
• Oversee the opening of new stores and the development of existing locations, ensuring each store aligns with premium brand standards and customer expectations.
• Partner with the Digital team to provide a seamless omnichannel experience.
• Work cross-functionally on real estate strategy and store openings.
• Analyze global retail trends and competitive landscapes to identify opportunities for expansion and growth.

Qualifications:

• Bachelor’s degree in business, retail, or a related field preferred.
• 12+ years of leadership experience in business, product category, marketing, or general management.
• 5+ years of experience leading a premium stores organization.
• Strong understanding of the U.S. retail market and awareness of retail trends and competition.
• Demonstrated success in growing a retail busin