Compensation Program Senior Lead, Customer Success

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Programs, Ops & Tech team operates within Account Success to ensure operational rigor in running the business while supporting various special projects aimed at driving growth and transformation.

• This Strategy & Operations Senior Manager role reports to the Director of Business Planning for Account Success and will own the compensation strategy and drive the execution of that strategy on an ongoing basis for the Account Success team

• The role requires a blend of strategy & planning, operational execution and program management

• The role will require close collaboration with senior leadership in Account Success, as well as collaboration across Salesforce

• This is a high-impact role, with evolving priorities and demands as our incentive strategy evolves with our business needs

• We’re looking for hardworking, driven candidates who have a strategic mindset on how to incentivize people to meet business needs, attention to detail, willingness to lead multiple priorities, creative problem solving abilities, the ability to influence leaders and peers cross functionally, and the ability to deal with ambiguity effectively

Responsibilities

• Become the leader and subject matter expert for the existing compensation strategy for Account Success

• Build trusted relationships with key stakeholders across the business, including Business Intelligence, Strategy & Operations, and other teams

• Establish and maintain trusted relationships with the Account Success leadership team in order to develop a deep understanding of business needs and how incentive metrics will help drive outcomes

• Lead the design of the FY27 incentive strategy, including establishing an overall project plan and identifying key milestones and stakeholders to execute on our FY27 strategy, and incorporating objectives of executive leadership

• Evaluate ongoing business performance against our existing incentive strategy, and develop solutions for gaps, corner cases, M&A situations, etc. that require customized solutions

• Provide regular communications and updates to executive leadership, and incorporate any feedback and revise the strategy & plan accordingly

• Understand key business objectives at the executive level, and help craft solutions and incentives to motivate behaviors that will achieve goals

• Build executive-level presentations for global leadership reviews related to incentive strategy

• Develop a deep understanding of the operational processes required to execute the strategy, and ensure the cross functional teams are aligned with execution against our objectives

• Align our incentive plans with our overall GTM strategy, and have a watchful eye on alignment across key delivery teams, such as Sales and Renewals

Requirements:

• Excellent presentation and executive engagement skills.

• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.

• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.

• Strong business acumen and stakeholder management.

• Proven track record to structure and transition sophisticated problems to solutions.

• Customer Success Strategy Experience or 10+ years of professional experience, ideally in consul