Clinical Care Assistant

Job DetailsJob Location: 7 Directions 2950 Oakland - Oakland, CA 94601Position Type: Full TimeEducation Level: High SchoolSalary Range: $23.97 - $28.25 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Health CarePOSITION: Clinical Care Assistant, Spanish 
DEPARTMENT: Medical
REPORTS TO:  Director of Quality Improvement
LOCATION: 2950 International Blvd., Oakland, CA 94601
WORK HOURS: Full Time, 40 hours per week, 100% FTE
Status: Union, Non-Exempt

POSITION SUMMARY

This Clinical Care Assistant (CCA) will collaborate with medical staff and the Data Team to improve health outcomes of members through in-reach, panel management and providing administrative support to the Medical team. The main responsibilities of this position include completing required grant activities, assisting members in accessing all levels of care, assisting medical care providers in chronic disease management, and participating in continuous quality improvement.

All duties are to be performed under the guidance of the Associate Medical Director, and in accordance with departmental protocols.

DUTIES AND RESPONSIBILITIES In-reach Duties


Conduct daily in-reach and follow up with members via phone, letters, member portal and WellApp messaging, and face-to-face interaction in order to coordinate member care, bring members in to care, implement action plans, and communicate PCP recommendations to members.
Conduct lost-to-care follow up in order to bring assigned members in to care.
Assist members with accessing care by outreaching and scheduling for nutrition referrals, eyepacs referrals, medical group visits, health education classes, other services for which they are due, and other relevant programs for healthcare.
Outreach to members following hospitalizations and assist members in scheduling appointments post-hospitalization.
Outreach to members to ensure they have attended their external specialist appointment, and document as appropriate.
Document interactions in electronic health record within 24 hours.


Medical Administrative Support Duties


Provide administrative support to medical supervisors as directed. This will include running and preparing reports, developing template forms, performing data entry, taking meeting minutes, and performing other duties as requested by Medical supervisors.
Assist in the facilitation of wellness classes, and group medical visits.


General Duties


Act as back up to supportive roles (e.g., Medical Receptionist, Panel Managers, Referral Coordinators), when requested.
Ensure HIPAA compliance with regards to data. Make sure all data is secured properly, whether stored electronically or on paper and report any HIPAA breaches immediately to the HIPAA officer or supervisor.
Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
Work well under pressure, meet multiple and often competing deadlines.
At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
Other duties as assigned by Supervisor.


 
QualificationsMINIMUM QUALIFICATIONS


High School Diploma plus 2-3 years’ equivalent experience working in a healthcare setting.
Bilingual in Spanish is required, per operational need.
Knowledge of chronic conditions, medical terminology, and health education.
Proficiency with Microsoft office suite, including Excel.
Excellent communication and interpersonal skills;
Energy, enthusiasm, resourcefulness, and the ability and desire to initiate projects.
Ability to work independently and as part of a multi-disciplinary team.
Good organizational, time management and record keeping skills.
Dependable, self-motivated and experienced in outreach. Demonstrated ability to work and communicate with people from various ethnic, socio-economic, educational and experiential backgrounds.


DESIRED QUALIFICATIONS


Bachelor's Degree in a health related field.
Previous experience working as a Medical Assistant is strongly desired.
Experience working in a community health setting is preferable.
Experience working with an E.H.R. (i.e., EPIC), or population management database.
Prior experience with panel and population management desirable,
Computer literate; familiarity with Microsoft Word.
Excelle