Senior Manager, Global Government Affairs and Public Policy - Executive and Regulatory SME

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a government affairs professional to join a global team for a position as Senior Manager, Global Government Affairs and Public Policy. Reporting to the Vice President, Head of Global Government Affairs and Public Policy, this individual will represent ServiceNow’s interests before the United States Congress and the Administration.

This position is based in ServiceNow’s Capitol Hill office in Washington, D.C.

Responsibilities will include: 

• Representing ServiceNow on Capitol Hill before the U.S. Senate, the House of Representatives, their staff, and subject matter experts within Congress. Building excellent relationships with key leaders, elected officials, and policymakers at all levels of government.
• Communicating regularly with internal business line owners, sales and product teams to ensure awareness of potential risks and benefits of various policy, legislative, and regulatory initiatives.
• Working closely with teammates, consultants, public, and private sector teams to execute an ambitious federal engagement program.
• Monitoring and providing timely and insightful reports and analyses on developments and trends specific to the ServiceNow’s public policy priorities and issues which may impact the company’s bottom line. Such priorities could include a wide range of corporate issues including AI, tax, trade, cyber and data security, cloud, privacy, intellectual property, encryption, future of work, workforce development, and procurement.
• Leading discussions with industry coalitions and working groups and collaborating with subject matter experts across a variety of stakeholders, issues, and disciplines.
• Establishing and maintaining a sophisticated network of political and policy contacts in the tech policy arena, specifically with key Administration officials and Capitol Hill lawmakers and staff, government agencies, trade associations, and third-party groups/community groups who share ServiceNow’s vision of making AI work better for people.
• Gaining a deep knowledge of ServiceNow’s business, including value delivered to federal, state, and local government customers. 
• Collaborating with US public and private sector teams spanning a variety of disciplines.
• Registering as a lobbyist under the Lobbying Disclosure Act (LDA).

Qualifications

• +12 years of overall work experience
• A minimum of 5 years of combined experience in the legislative arena as a government affairs professional handling an on-Committee legislative portfolio in a Senate or Congressional office, or a comparable combination of Congressional and non-Congressional experience, such as working for a company or a trade association or serving as a senior public servant in a relevant government agency.
• Familiarity with Congressional legislative cycles, processes, operations, best practices, strategies, workflows, and stakeholder correspondence.
• Existing relationships or the ability to build a network at all levels of government and business.
• Extensive leadership, political and organizational skills, and the proven ability to successfully execute policy, political, and business objectives in the public policy arena.
• Strong writing and presentation skills including preparing briefing documents, analyses, policy and legislative recommendations, correspondence, requests for information, and other legislative documents.
• Strong interpersonal skills, including experience speaking at conferences, and attending and staffing official engagements, events, meetings, and/or travel.
• Keen organizational, communication, and management skills, experience managing projects that involve numerous stakeholders, dynamics, and communications flows.
• Intellectual curiosity, eagerness to learn, and a willingness to “dream big.
• Enthusiasm, interest, and/or background in technology issues, tax, trade, cybersecurity, and/or AI regulatory policy, as well as government efficiency and modernization, including around citizen services, auditability, and procurement.
• Deep integrity and excellent values that immediately generates respect and trust, internally and externally.
• Ability to presen