Application Analyst Certified - EPIC Radiant (Hybrid)

Overview

At Houston Methodist, the Application Analyst position is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst position troubleshoots issues and works with vendors on issue resolution and partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities for this position may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst position ensures the services provided contribute to the successful accomplishment of department and organizational goals. This position possesses intermediate technical expertise to support specific healthcare applications and will cross train to become proficient in multiple applications. The Application Analyst position applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

• Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training.

• Assists, trains and supports customers with the operation and administration of systems.

SERVICE ESSENTIAL FUNCTIONS

• Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

• Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications.

• Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.

• Supports and installs software applications, including on call support.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues.

• Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence.

FINANCE ESSENTIAL FUNCTIONS

• Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations.

• Prioritizes issue resolution, work requests and tasks effectively.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Anticipates client needs and communicates to department leadership for solution development.

• Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams.