Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Coordinator

What this job involves:

The role is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. The role will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

What your day-to-day will look like:

Developing and Maintaining Goals

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

• Serve as an onsite contact and coordinate facility team services

• Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations

• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client

• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives

• Strive to continually improve experience service performance

• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Required Qualifications:

• 3-5 years minimum prior relevant experience in hospitality, facility / property management, janitorial operations and/or knowledge of commercial real estate, preferred

• Exceptional customer service skills and professionalism with a passion for hospitality

• Ability to manage multiple priorities and deliver results in a fast-paced environment'

• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

• Excellent verbal and written communication skills with the ability to communicate professionally

• Excellent organizational skills and process management

• Ability to adapt to new devices, technology and applications

• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)

Preferred Qualifications:

• Works collaboratively within the account team to deliver services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)

• Manages third-party vendor relationships and service partnerships to maximize service delivery effectiveness

• Provides intuitive service by anticipating needs and concerns, consistently exceeding client expectations

• Builds meaningful, lasting relationships with client employees and guests, embodying the company's culture and values

• Conducts regular workspace inspections to ensure all areas (offices, desks, conference rooms, mailrooms, pantries, etc.) are properly maintained and stocked

• Identifies potential risks and escalates appropriately to prevent privacy breaches, security incidents, or operational disruptions

• Actively participates in continuous improvement initiatives by leveraging business intelligence, adopting best practices, and contributing to process innovation

Location:

LaGuardia Airport

Shift: