Customer Care Associate

We are accepting applications for the following position: 

CUSTOMER CARE ASSOCIATE 

RESPONSIBILITIES:

• Greet every customer and attend to them promptly.
• Act as the point of contact for customer queries and bill payments.
• Answer phones, responding to customers while delivering consistently high levels of service.
• Process payments of cash, debit, credit and check transactions using point-of-sale system; issue change, receipts, refunds.
• Complete sales functions in a professional and courteous manner.
• Ensure balancing of payment transactions are completed accurately on a daily basis in accordance with standard procedures; Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and there is adequate change.
• Follow cash operating procedures and polices.
• Keep an accurate log of payments received from customers; maintain current records.
• Help customers understand billing and charges for which they are responsible.
• Other duties may be performed from time to time as directed by management.

QUALIFICATIONS:

• Minimum High School diploma or equivalent
• Strong written and verbal communication skills
• Highly organized, able to multitask
• Possess strong customer service skills

KEY ACCOUNTABILITIES:

•  Ensure customers satisfaction through excellent customer service
•  Ensure accurate operations of the cash register
•  Ensure accurate entries of received payments are documented

 

Salary: CI$25,000 – CI$30,000 per year

Benefits: In accordance with Cayman Islands law

Location: Cayman Brac

Employment Type: Full Time

Number of Positions: 1