Golf Course Pro Shop Attendant

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

This Position:

The Pro Shop Attendant will have the primary day-to-day responsibility of assisting the GM and the Golf Professional in the operations of the golf shop by administering shop duties, such as opening and closing, answering calls and making golf reservations. This position is also responsible for helping maintain the golf cart fleet, assisting guests in the check-in process, helping guests with merchandise and assisting the sale of food and beverage.  

Duties/Responsibilities:

• Greet customers and give each guest excellent customer service. 
• Administer POS transactions for merchandise, food and beverage, and rentals, as well as maintain and update the tee sheet.  
• Assist the outside service team in ensuring the cleanliness of the property and the golf carts that are provided to guests upon check-in for play.  
• Reconcile cash register sales, ensure the correct collection of cash and receipts.  
• Be knowledgeable about the course and the surrounding area to provide guests with exceptional guest service. 
• Assist with tournament operations at the golf course.  
• Follow proper opening and closing procedures. 
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Supervisory Responsibilities:

• None

Requirements

Required Skills/Abilities

• Excellent verbal communication skills. 
• Reliable, on time, and ready for every shift. 
• Provide outstanding guest service.  

Required Education and Experience

• Must have a clean U.S. Driver's License
• Must give exceptional service to all guests.  
• Must be able to troubleshoot and create solutions if needed.  
• Must be at least 16 years old.  
• Previous experience with golf courses or driving ranges preferred. 
• Previous experience with POS system preferred.  
• Must be able to work in outdoor environments.  
• Must be fluent in English, bilingual a plus. 

Work Environment

This position is generally an indoor position, but may work outdoors to assist other golf employees. While inside conditions are in a controlled temperature, outside conditions involve working in hot, humid conditions and various weather elements.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine n