Business Transformation/ERP Project Manager

Minimum Pay Rate: $136,364.80 

Maximum Pay Rate: $180,606.40 

Civil Service Status: Non-Civil Service 

Apply by Date: 06/02/2025 

Posting Type: Open 

 

This posting intends to fill a two (2) year limited term position, and establish an eligibility list which may be used to fill future regular full-time or limited term vacancies over the next two (2) years.

 

Customer and Community Services (CCS) is seeking a Business Transformation/ERP Project Manager to lead the successful business processes migration of the end-to-end meter-to-cash (M2C) processes related to the multi-year ERP implementation of SAP S/4HANA. 

 

The incumbent will report directly to the Chief Customer Officer (CCO) with a matrixed reporting relationship to the Director of Customer Experience Planning & Integration. They will work closely with the IT Program/Project Manager, Project Team Members across the enterprise, and Subject Matter Experts and Process Owners across multiple business units. 

 

This role involves the following: 

• Serve as single point of contact for the business unit and coordinate with the IT PMO 
• Oversee project planning, execution, change management, monitoring, and closure 
• Ensure all M2C processes are accounting for and impacts understood 
• Work with stakeholders and analysts to re-design processes to better fit S4HANA 
• Identify impediments, risks and escalate accordingly for resolution 
• Communicate to the CCO and other key stakeholders on status of migration of processes 

 

Candidates should be energized about working on SMUD campus Tuesdays and Wednesdays. The most qualified candidate will have a strong background in project management, an understanding of utility customer operations, and ERP systems, specifically SAP S/4HANA. They will demonstrate passion for creating exceptional customer experiences and operating in a way that’s easy, responsive, caring, trust building, and community minded.  

 

Official SMUD Classification:  Senior Strategic Business Planner

 

See "Supplemental Questions" section below.  Failure to respond to the questions may preclude you from moving forward in this process.

Supplemental Questions

Please attach a document with your response to the following questions (1 page maximum).  Failure to respond to these questions may preclude you from moving forward in this process.  Please do not indicate “refer to resume” as a response to the questions as it will be viewed as incomplete.

1. Describe your experience with project management for ERP system implementations for a medium or large organization. 
2. Describe your experience performing enterprise or departmental process reengineering. 

Purpose

To lead in the performance of both short and long term strategic business planning balancing the experiences and needs of customers while also focusing on internal priorities, resources and objectives. Oversee long term strategies while also delivering value to the business through short term, actionable efforts. In doing so, clearly identifies SMUD current state, desired state, key steps required to reach the desired state, and the benefits to our customers and SMUD. Maintains a focus on customer experience excellence; ensures achievement of department results and goals that support SMUD strategic objectives

Nature and Scope

Serves as a technical or functional expert or consultant providing expertise and/or direction in one or more areas of a professional discipline and assumes responsibility for resolving complex problems and projects; may serve in a Lead role and assist in planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting, training, motivating, evaluating and developing lower-level personnel.

Duties and Responsibilities

• Leads and supports key business initiatives by overseeing the development of short and long term strategic and operational plans to drive and support implementation of customer programs, operational enhancements, product solutions, or other services to meet SMUDs strategic business objectives.
• Oversees the establishment of 3-year strategic and/or operating plan for assigned unit. Coordinate the monthly forecast process, ensure line of sight between project outline and delivery.
• Use existing financial models and/or develop new models, spreadsheets or other techniques to analyze financial and business planning issues. Including researching and analyzing data to identify major drivers of performance, customer experience and interpret trends to develop, present, and implement value-added solutions to optimize resources and processes.
• Define, review an