Senior Technical Program Manager (Enterprise Risk Management)

We are seeking a skilled and experienced Senior Technical Program Manager (Enterprise Risk Managment) to join our team.

Security Governance & Compliance in the office of the Deputy, Chief Information Security Officer (dCISO) for Governance and Trust puts people at the center of its mission. We focus on enabling secure, compliant, and resilient operations across government cloud environments. We move fast, prioritize automation, and stay focused on delivering measurable value to all stakeholders. Our team brings together individuals from diverse backgrounds, experiences, and disciplines each contributing to how we assess risk, enforce policy, and drive accountability. That diversity strengthens our ability to navigate complexity, collaborate effectively, and deliver outcomes that reflect the needs of the environments, customers and other stakeholders that we support.

The successful candidate will have experience as an engineering TPM (Technical Program Manager) and will have a background in Governance, Risk and Compliance (GRC), working for or with government customers or part of the defense industrial base, government contracts, Federal Acquistion Regulations / Defense Federal Acquistions Regulations (FAR/DFAR), government regulations, Privacy, and International Traffic in Arms Regulations (ITAR).

This role will require cross divisional partnership with engineering teams, Corporate, External, and Legal Affairs (CELA), CISO organization, Global Trade, and the National Security Team among others.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Analysis of Customer and Business Needs

• Identifies complex opportunities and gaps within a product or multiple functional areas (e.g., product, service, systems). May lead internal and/or external customer or stakeholder engagements to solicit feedback and understand their experiences with Microsoft's products and services. Independently performs complex research of stakeholder needs in collaboration with other teams, conducts analyses, and examines customer and technology-related industry trends, as well as industry-specific requirements or regulations. Integrates relevant data (e.g., usage, telemetry, service data) and tools (e.g., artificial intelligence, automation) to identify complex patterns, and generate hypotheses for and facilitate building of solutions. Leverages technical expertise in the relevant programs, solutions, services, or integrated systems across multiple functional areas they own and understands the Microsoft and business value of proposed solution(s).
• Understands and starts to build experiences across multiple groups or divisions. Influences others to develop problem statements and form hypotheses for a product or multiple functional areas (e.g., product, service, systems) to address complex business, program, and customer needs, and/or market opportunities and identifies all dependencies effected by the proposal. Owns and performs experiments to test hypotheses and inform decisions on what product or multiple functional areas (e.g., product, service, systems) to introduce. Leverages AI to identify trends and patterns and inform root causes of problems. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers and/or stakeholders. Determines the customers/sectors impacted and provides research evidence to determine priorities. Ensures alignment between customers, stakeholders, and/or the market with the goals of and strategy of Microsoft. Determines and leads process and system improvements to quickly scope insights.

Product/Service/Solution Definition

• Defines the program(s) goals and prioritization for various capabilities, features, or solutions for multiple products or functional areas (e.g., product, service, systems) they own. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data-focused analysis and aligns them with the overarching organizational strategy and key stakeholder needs. Engages in risk management (proactive and reactive) to identify risks and propose mitigations. Uses data (e.g., telemetry, usage, net satisfaction, customer satisfaction) and tools (e.g., artificial intelligence, automation) to build more informed risk mitigation plans.
• Defines success criteria and performance metrics (e.g., objectives and key results [OKRs], key performance