Senior Program Manager, Career Choice Pathways

We believe that everyone who comes to Amazon should be able to build their career. Amazon Career Choice empowers employees to learn new skills for career success at Amazon or elsewhere.

Career Choice Pathways programs transition associates into an upwardly mobile career path, helping maximize their potential. We do this by building relationships with businesses both internal and external to Amazon to establish hiring partnerships and deeply understand the roles that are in demand. We then identify, select, and manage educational provider partners that can best prepare associates for these roles. For us, success is an associate completing an educational program and then being placed in a job using the skills they learned during the program.

We are looking to hire a highly analytical, creative, systems-thinker with good judgment who can drive results by working collaboratively with both internal and external stakeholders. This role will focus on designing and managing educational programs that are based on employer needs to create seamless pathways to new upwardly mobile career fields. Our team takes a data-driven approach to measure success and focus efforts on maximizing outcomes for associates.

We expect that you come to the team with experience in postsecondary education, vocational education and training, workforce development, and/or business development with recruiters for early career talent. You will be responsible for identifying and developing hiring partnerships with employers both internal and external to Amazon, seeking hiring commitments from these employers, selecting educational partners, providing feedback on program design and curriculum, facilitating regular business reviews, and facilitating strategic interventions to increase program completion and job placement.

Key job responsibilities
- Drive overall program strategy for an assigned Field of Study (e.g. Technology, Transportation, Healthcare), as well as tactically engaging teams within and outside our organization to deliver high-quality program options for Amazon associates
- Develop new relationships with businesses inside and outside of Amazon to hire Career Choice graduates
- Identify and learn from high-performing educational provider partners
- Apply advanced knowledge of postsecondary education and systems to coordinate program design and launch within schedule and budget constraints
- Set objectives, analyze data, drive improvements that are quantified with metrics; influence resource allocation based on those metrics
- Write clear, effective narratives and presentations to communicate progress and outcomes at the executive level
- Lead complex medium to large scale projects that are business critical, and may be global in nature. May lead other program managers and team members for large projects
- Recommend improvements to the way our programs are scoped, built, and deployed
- Make smart trade-offs (e.g., time vs. effort vs. deliverables) and create plans that have clear, measurable success criteria
- Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
- Develop others through mentoring, providing constructive feedback to more junior PMs

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - NC

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 8+ years of program or project management experience
- Related experience in postsecondary education, vocational education and training, workforce development, and/or business development with recruiters for early career talent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.