Director, Salesforce

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. 

Fireblocks is the world's most trusted digital asset and stablecoin infrastructure company, empowering organizations of all sizes to build, manage, and grow their business on the blockchain. We secure over $10 trillion in digital asset transfers for the world’s most demanding institutions, providing the enterprise-grade security and scalable infrastructure necessary for the future of finance.

About The Role

We are seeking a strategic and highly experienced Director of Salesforce to own the vision, roadmap, and delivery of Fireblocks’ entire Customer Relationship Management (CRM) ecosystem. This leader will ensure that our global Sales, Marketing, Finance, and Customer Success organizations leverage Salesforce (and integrated platforms) as a powerful, scalable, and secure engine for commercial growth and operational efficiency. You will be the technical and strategic interface to executive stakeholders across the organization.

What You'll Do

• Strategy & Ownership: Define and own the long-term, scalable global roadmap for the Salesforce platform (Sales Cloud, Service Cloud, CPQ, etc.) and all integrated business applications.
• Executive Partnership: Serve as the primary liaison and consultant to C-Suite and VP-level business leaders, translating complex business objectives into efficient, high-impact technical solutions.
• Technical Governance: Oversee the architecture, design, development, and deployment of complex Salesforce solutions, ensuring performance, data integrity, and compliance with high security standards.
• Team & Vendor Management: Lead, mentor, and manage a hybrid team of internal administrators and developers, as well as external consulting partners, defining best practices for system delivery and quality assurance.
• Operational Excellence: Drive continuous improvement in core business processes (Lead-to-Cash, Opportunity Management, Forecasting) by leveraging advanced Salesforce features and automation tools.
• Change Management: Lead comprehensive change management programs to maximize user adoption and ensure consistent use of the platform across a rapidly scaling global workforce.
• AI Innovation: Leverage emerging AI technologies and intelligent automation to enhance business processes, optimize decision-making, and unlock new opportunities for growth and efficiency.

What You’ll Bring

• 8+ years of experience in Salesforce architecture, administration, development, and ecosystem management within an enterprise environment.
• 3+ years of experience managing technical teams (internal and/or external) focused on scalable Salesforce delivery.
• Proven track record of designing and implementing scalable solutions for high-growth B2B companies, preferably in FinTech, SaaS, or Blockchain.
• Deep expertise in multiple Salesforce Clouds (Sales Cloud and CPQ experience required). Service Cloud (Optional);  
• Demonstrated ability to communicate effectively and consult with C-Suite executives and translate business vision into technical requirements.
• Strong understanding of data security, privacy, and compliance requirements in a regulated financial environment.
• Active Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, or Consultant/Architect certifications).

Why Join Fireblocks?

• Impact: Work with technology that is literally defining the security standards of the digital asset economy.
• Growth: Join a fast-paced, dynamic environment where your ideas can become reality and your professional development is prioritized. Our flat organizational structure means your impact is visible and your growth potential is unlimited.
• Culture: Be part of a highly collaborative team that challenges the status quo, encourages learning at scale, and values dependability.

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New