AVEDA Retail Services Associate

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities: 

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of others
• Focus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect
• Perform Aveda rituals for guests as they are waiting for appointments including offering tea or water and hand and arm rituals
• Walk the clinic floor to update service times on an ipad, offer guests tea or water as you notice they do not have any and offer to pre-book next service
• Complete the Aveda retail service cycle for every guest
• Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly
• Assist the Support Center by answering inbound calls from guests as necessary
• Effectively utilize and maintain the guest database and student books, ensuring that guest profiles are up-to-date and appointments are booked correctly
• Identify and work collaboratively to resolve student and guest challenges and/or requests in an efficient and timely manner
• Serve as a role model to students by presenting and reinforcing a professional appearance and behavior at all times
• Help maintain a cohesive, cooperative work environment through team building and motivation
• Effectively educate students, guests, and fellow team members about policies, products, services, promotions, and launches
• Actively participate in training programs for sales skills, product knowledge, and customer service
• Partner with the Guest Care team and leadership to set personal, team, and Institute objectives and goals in sales, pre-booking, re-booking, and retention
• Create a sense of urgency in task completion and achieving goals by motivating self and others to accomplish objectives effectively
• Interface effectively and collaborate with peers and leadership to successfully meeting scheduling needs
• Ensure there is always sufficient product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediately
• Ensure that all waste materials are recycled in the proper fashion as dictated by local laws and Company guidelines
• Follow all Company guidelines and policies to properly open and close the retail area
• Follow all guidelines as set forth in the Cash Management Policy and ensure fiscal responsibility in the retail area by limiting expenditures and maintaining and achieving personal and Company sales goals
• Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to leadership immediately
• Ensure laundry is always done and that we have clean towels and linens available for student use
• Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.
• Perform duties as assigned and/or required to meet business needs
• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct
  

Requirements:

• High school diploma or GED equivalent, Bachelor’s degree a plus
• Minimum of 2 years’ continuous retail, customer service, restaurant, or hospit