Learning Automations & Systems Specialist

What You'll Do

Own Platform Operations and Systems
Manage backend operations of Staff Portal, LMS, and Mailchimp, including user accounts, org structure updates, and platform access management.
Ensure all three platforms are accessible and accurately reflect current org structure, including new staff, transitions, team changes, and location updates across 46+ locations and every Central team.
Own the integrations that connect the Learning Team's platforms to organizational systems of record, including the IT/HR data sync to the LMS and Staff Portal.
Partner with IT and Data Insights to maintain integration integrity and ensure data flows accurately between systems as the org grows and changes.
Serve as the primary point of contact for platform vendors, manage tickets, feature requests, and roadmap conversations in partnership with Learning Team leadership.
Perform regular platform audits to identify accuracy gaps, outdated content, and configuration issues before they become problems flagged by leadership.
Train and support Learning Team members on platform tools so the whole team benefits from new capabilities, current trends, and improved ways of working within existing systems.
Partner with Content and Media Production functions of Learning Team to identify connections between the team’s growing tool set and build the bridges between them.
Improve System Automation and Processes
Eliminate manual handoffs, duplicate data entry, and workarounds across the team’s tool stack to return capacity to the team for higher-value work.
Evaluate and pilot AI and emerging technology capabilities that could improve the team’s workflows and the quality of staff learning experiences.
Identify how platform and technology capabilities can improve what staff encounter as learners, and partner with Learning Team functions to apply those improvements.
Own LMS completion tracking and reporting and partner with LT Events Manager for event and session attendance data to deliver regular, usable data to leadership for strategic decisions.
Own Data Reporting and Learning Engagement Visibility
Partner with Learning Team leadership and HR/Data Insights to create visibility of staff learning journey data.
Build and maintain recurring reports that give team leaders visibility into how their team members engage with required and optional learning.
Surface Staff Portal content engagement data to Team Space owners so Central teams can see how their resources are being used across the organization.
Work toward a consolidated Learning Team dashboard that gives leadership and the broader Learning & Development Group a consistent, real-time view of engagement and platform performance.
Shift the team from reactive data delivery to proactive insight, identifying gaps, trends, and opportunities before they are requested.
Support Asana project management infrastructure, including project templates, recurring project setup, and workflow improvements.
Maintain and improve team-wide operational processes, including onboarding systems, event prep tools, and internal resource organization.
Support the Production Manager with tech setup and execution for learning events, serving as a capable partner for in-person, virtual, and hybrid sessions.
Evaluate and improve team workflows as the organization and platform landscape evolve.

Skills Needed to Succeed

Excellent verbal, written, and interpersonal communication skills to clearly explain technical processes and foster cross-functional partnerships.
Strong technical aptitude with the ability to learn, configure, and manage complex platforms and integrations with minimal guidance.
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