SVP, Group Account Director

Title: SVP, Group Account Director

The SVP, Group Account Director is a key member of the Patients & Purpose senior leadership team. You are an expert in all aspects of agency services and deliverables and are relied upon by all account, PM, and Creative teams to engage in both a leadership and a consultative manner. You demonstrate “Client Love” in setting the standard for client service, elevating relationships, and continuing sell-in of client valued initiatives.

You will build and mentor am Account team to best-in-class.  And, as part of our senior leadership team, you will actively contribute to our culture and help lead our agency overall go-to-market strategy.  You're a digital, strategic, and executional expert who can take a great idea and bring it to life. You're passionate about leading and developing purpose led solutions. And the talent you've led will follow you into the most trying of situations because they know that with you, they can't fail.

Responsibilities: 

• Client Management & Interaction
  • Seen as primary owner of overall Account relationship
  • Leads the team in ensuring both short-term and long-term initiatives are on track in terms of timing, budget, and strategy
  • Establishes high bar of Client Love for team to aspire to
  • Ensures that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
  • Maintains each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
  • Demonstrates confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts
  • Anticipates and addresses potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
  • Manages client relationships two levels above day-to-day client
  • Understands and represent all agency disciplines
  • Stands in for Director of Client Services on ad-hoc basis (e.g. to deliver capabilities to new business prospect, pacify upset senior client, etc.)
  • Manages internal and external crises with no supervision
  • Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product

• Leadership/Teamwork

• Provide a model of project/team leadership -- prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required
• Establish rapport and trust with a range of staff members assigned to your account(s) - recognizing the strengths and developmental needs of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and be willing to consider multiple points-of-view
• Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push "your team" and the agency at large to deliver a continuously improving product
• Mentor and develop your staff to motivate them and help them to grow and excel in their roles. Demonstrate the value of, and encourage your staff's desire for continuing to learn
• Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved
• Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term
• Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement
• Encourage and demonstrate unity behind team and agency decision-making
• By example and direct instruction, teach staff members to make clear, balanced and effective decisions
• Acts as "Champion" for all direct reports/team members and takes full responsibility for helping advance them toward promotion
• Provides the "morale boost" to teams being pushed hard and recognition to the most junior member of the team on a job well done.
• Participates in SLT groups and other internal projects as an active member of the SLT Team
• Management
• Work with Director of Client Services to ensure all accounts are staffed appropriately to meet client/project needs
• Outline expectations of, and communicate effectively with, Account staff assigned to accounts. Monitor the work of the Account staff assigned to the accounts
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports