Senior Case Manager

Duties and Responsibilities

Pay Rate: $65k-$70k based on education, experience/skillset

Participant Guidance and Support

• Conduct comprehensive biopsychosocial, vocational, and strengths-based assessments to determine participant eligibility, service needs, and employment readiness.
• Complete intake interviews, enrollment documentation, assessments, consent forms, and required program paperwork.
• Develop, implement, and monitor individualized service plans that identify participant goals, barriers, interventions, and measurable outcomes.
• Maintain a caseload of participants with higher social service, behavioral health, and workforce development needs.
• Provide ongoing individual coaching focused on employment readiness, career development, self-sufficiency, and personal growth.
• Utilize trauma-informed and evidence-based approaches, including Motivational Interviewing, Strengths-Based Practice, Harm Reduction, and Solution-Focused interventions.
• Conduct regular participant meetings to monitor attendance, engagement, internship performance, and progress toward goals.
• Support participants in addressing barriers related to housing instability, financial hardship, transportation, childcare, mental health, substance use, legal involvement, and other social determinants of success.
• Collaborate with interdisciplinary team members and partners to assess and identify resources needed to support participants' ability to achieve program completion.
• Develop and facilitate workshops, support groups, and psychoeducational sessions related to workforce readiness, wellness, professional development, and life skills.

Partnership Development

• Connect participants to internal and external resources that support stability and long-term success.
• Facilitate referrals and warm handoffs to community-based providers, including housing, healthcare, behavioral health, childcare, legal services, educational opportunities, public benefits, food assistance programs, and other social service needs
• Advocate on behalf of participants to ensure equitable access to services, supports, and opportunities.

Staff Supervision and Professional Development

• Provide supervision, mentorship, coaching, and professional development to Case Managers and MSW interns.
• Conduct individual and group supervision sessions focused on participant engagement, documentation quality, case management practice, and professional growth.
• Lead case conferences and multidisciplinary team meetings to review participant progress and address complex cases.
• Provide guidance regarding crisis intervention, de-escalation, mandated reporting, ethical decision-making, and participant safety concerns.
• Support onboarding, training, and professional development activities for staff and interns.
• Foster a culture of accountability, continuous learning, reflective practice, and participant-centered service delivery.
• Model ethical practice, professional boundaries, effective communication, and collaborative leadership.

Compliance and Data Management

• Ensure timely, accurate, and comprehensive documentation in all required databases and case management systems.
• Monitor participant engagement, attendance, retention, completion, credential attainment, internship participation, and employment outcomes.
• Prepare reports, participant success stories, case summaries, and outcome analyses as required.
• Identify trends, service gaps, and barriers impacting participant success and recommend corrective actions.
• Utilize data to inform service planning, program improvements, and strategic decision-making.
• Collaborate with program leadership to implement strategies that improve participant outcomes and program performance.

Crisis Intervention and Risk Management

• Respond to participant crises involving mental health concerns, homelessness, domestic violence, substance use, community violence, or other emergencies.
• Conduct risk assessments and safety planning when appropriate.
• Coordinate crisis response services, referrals, and follow-up support while ensuring participant safety and continuity of care.
• Collaborate with program leadership and external providers regarding high-risk situations and emergency interventions.
• Maintain accurate documentation and reporting related to crisis incidents.

Program Development

• Identify emerging participant needs and recommend innovative service strategies and program enhancements.
• Assist in the development of workshops, curricula,