Production Support Specialist [Full Time]

Description

Production Support Specialist (Lake Katrine)

The Production Support Specialist supports the execution of production by coordinating schedules, tracking performance, and ensuring established procedures are followed. The role focuses on preparing, organizing, and communicating information that supports shift execution. Acting as a bridge between production teams and management, the Production Support Specialist facilitates alignment, information flow, and follow-up, helping maintain safe, efficient, and compliant operations while enabling the Production Manager to remain focused on shift oversight, decision-making, and continuous improvement.

Requirements

Duties and Responsibilities

Duties, responsibilities, and essential job functions include but are not limited to the following:

People Planning & Shift Support

• Maintain accurate people planning in the HR scheduling platform, ensuring schedules are posted at least 2 weeks in advance.
• Anticipate and resolve staffing gaps or call-outs promptly, coordinating with Production Managers to maintain continuous operations.
• Supervisor Backup: Act as a hands-on backup to fill Supervisor staffing gaps on a case-by-case basis to ensure floor leadership and production continuity.

Performance Tracking & Reporting

• Assist in the maintenance of key production metrics (output, waste, labor hours, downtime, efficiency).
• Prepare daily and weekly production summaries for the Production leadership team.
• Support root-cause analysis for operational errors, waste, or deviations.
• Help maintain visual management boards and performance dashboards.

Food Safety, Quality & Compliance

• Monitor accurate completion of production paperwork. File records.
• Support adherence to food safety, quality, and GMP requirements on the production floor
• Support the verification that process SOPs and sanitation standards are followed.
• Assist with internal audits, inspections, and corrective action follow-up
• Escalate food safety or quality risks immediately

Team Support & Communication

• Act as a point of contact for production team questions and issues
• Support onboarding and training of new production employees
• Reinforce expectations around attendance, safety, and standard work
• Model professional, respectful communication and teamwork

Continuous Improvement

• Support improvement initiatives related to efficiency and waste reduction.
• Help test, document, and roll out process improvements
• Participate in cross-functional projects as assigned

Physical Requirements & Working Conditions

• Comfortable working in a fast-paced, hands-on production environment
• Standard working hours: 40 hours per week with a dynamic schedule based on the needs of the department and the need to collaborate with other company leaders. This includes day, evening, overnight, and weekend hours as needed
• Able to stand for long periods of time while executing tasks quickly and accurately
• Able to work in a physically demanding, fast-paced environment
• Able to tolerate exposure to high levels of heat and cold
• Able to twist and bend repeatedly for long periods of time
• Able to pull, push, move, and lift to waist level
• Able to carry awkward and shifting weights up to 50 pounds in a safe and controlled manner
• Able to work with, handle, operate, and control hot equipment and products in a safe manner according to Bread Alone guidelines
• Willing to strictly adhere to and enforce all Good Manufacturing Practices (GMPs), including professional standards for personal attire, hygiene, and accessories.
• Respect for and comfort with a diverse and inclusive workplace
• Able and willing to use personal protective equipment (PPE) and assigned uniform as required per company policy
• Able to gain proficiency in operating and instructing on the proper use of all systems (physical and technological) in use in your department
• Willing to follow all safety guidelines set out by Bread Alone
• Willing to take responsibility for your own and others' safety by strictly enforcing all safety rules and regulations, and taking steps to mitigate any unsafe conditions or practices, enlisting the help of others as needed
• The Bakery is open 365 days a year, and team members must be willing to work consistently throughout the year, which includes holidays and weekends

Minimum Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s degree in