Strategic Client Success Executive

RxSense is a high-growth healthtech company empowering clients and consumers with technology to access lower cost prescription drugs. Its transformative cloud-based enterprise platform enables clients to take control of their pharmacy benefits with fast, flexible and customizable solutions and real time data insights to improve operational and financial performance -- and ultimately deliver better care to patients nationwide. RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country’s largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to more affordable medications and has helped millions of Americans collectively save over $8 billion on their medications.

RxSense is a great place to work! Our company has earned recognition as one of Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.

Position Summary:  The Strategic Client Success Executive is the primary owner of the client relationship, responsible for client retention, organic growth, and client satisfaction through the building of long-term, mutually beneficial partnerships with clients. This position serves as the strategic lead on large and complex clients and manages the enterprise strategy and growth road map for those clients. In this capacity, the SCSE must accelerate client value by leading our long-term consultative strategy and overall client relationship to become the client’s trusted advisor. The SCSE is the “face of the company” to our clients, working with client decision-makers from the C-Suite and executive healthcare leaders to assess their needs, align RxSense relevant capabilities, products, and services to solve their issues as well as ensure client satisfaction and consistent service.

The SCSE is the  liaison and advocate between RxSense and the client regarding requests for system / technical  features and functionality,  escalated service issues and helping the client grow their business.  This role will work with cross functional teams to develop and execute strategy to support client goals and satisfaction. The ideal candidate must possess a thorough understanding of the PBM environment and the broader healthcare system. Exceptional communication, reasoning, negotiation and presentation skills are critical for success.  

Essential Duties and Responsibilities: 

• Develop strong C-suite, SVP, and VP relationships across targeted clients
• Understand the client’s organization and structure, market, membership, business drivers and key performance indicators and making the connection between client needs and RxSense capabilities. 
• Become a trusted advisor for client decision makers.
• Manage the client contract, ensuring that our financial, technical and operational obligations are met or exceeded; Lead contract renewal process to ensure the best possible solutions are offered to clients.
• Develop, communicate, and execute strategic account plan with RxSense internal teams to drive client growth and satisfaction, inclusive of RFP support, underwriting/pricing assistance, system enhancements, and product enhancements.
• Monitor client satisfaction throughout the year as measured by issue resolution, growth, and managing to clients’ performance expectations.
• Stay abreast of changing market dynamics within the pharmacy benefit management industry with particular focus on technology driven competitors, the use of technology to reduce the cost of prescription drug benefits.
• Lead and drive cross functional deliverables in partnership with Operations, Product, Engineering, and other departments; communicate regularly with clients and internal partners on the status of their initiatives.
• Collaborate with Operations and Product teams to bring client driven innovations and products to the business for development consideration.
• Continuously learn and be knowledgeable about how our products work and how they can be used to our clients’ competitive advantage.
• Be knowledgeable on the cash discount marketplace; learn and market RxSense’s marketing and analytics capabilities to clients who want to market their own cash discount card.

Qualifications:  

• Bachelor’s degree is required or similar training and/or experience.
• 7+ years of progressively more sophisticated account management experience
• 5+ years’ experience in pharmacy benefit management, cash discount card marketing and management, or the combination of the two