Jobs and Careers
UN
Patient Service Representative VI (61957)
United DigestiveUnited StatesRemotefull_timeVerifiedPosted 17 Oct 2025
About the role
Job Details
Job Location Patient Service Center - Atlanta, GARemote Type Fully RemotePosition Type Full TimeEducation Level High School or GEDTravel Percentage As needed for business requirements.Job Category Patient Service CenterDescription
GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. Growth opportunity for senior level up to PSR VI position.* Must meet and maintain an average Overall Score of 85% or better to apply for open position.Title
# of Brands/Acquisitions
Time in Position
Patient Service Representative I
1
New Hire
Patient Service Representative II
2
6 months or more
Patient Service Representative III
3
12 month or more
Patient Service Representative IV
4
18 months or more
Patient Service Representative V
5 or more
24 months or more
Patient Service Representative VI
Must have MA experience, and service both CSR and PSR calls as required
6 months in MA position
LOCATION: Potential remote position REPORTS TO: Patient Service Manager RESPONSIBILIITESDuties include but are not limited to:
- Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
- Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
- Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
- Collects and records accurate patient information according to the UNITED DIGESTIVE Documentation Requirements
- Ensures all applicable procedures are scheduled in UNITED DIGESTIVE endoscopy suites; coordinates scheduling of procedures in hospital if necessary
- Ensures all applicable ancillary services are scheduled at United Digestive
- Handles requests for information or appointment received via the eCW Patient Portal or United Digestive Website in an efficient and timely manner
- Mails/Emails information packets to patients who are new to the practice
- Addresses questions regarding patient appointments and requests for information from referring providers
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Patient Service Supervisor or Manager
- Participates in marketing activities as directed by the Patient Service Supervisor or Manager
- Participates in ongoing customer service training
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s