Spa Supervisor (Ojo Caliente)

Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. 

What sets us apart? 

We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. 

POSITION DESCRIPTION

The Spa Supervisor supports the spa's daily operations by overseeing guest-facing areas, assisting with spa front desk functions, and ensuring the overall cleanliness and organization of spa spaces. This role helps maintain a serene, welcoming environment that reflects the Ojo Spa Resorts experience while upholding high standards of gracious customer service. 

As a key member of the Spa leadership team, the Spa Supervisor ensures operational consistency, assists in coordinating team schedules, and provides guidance and direction to Spa Attendants and other support staff. They are also responsible for ensuring quality control across spa facilities and helping to implement spa policies and procedures.

The Spa Supervisor also acts as a liaison between team members and spa management, supporting staff performance, addressing guest needs, and modeling Ojo Spa Resorts’ Core Values in all interactions. This role requires a hands-on, service-driven individual passionate about wellness, hospitality, and creating exceptional guest experiences.

Responsibilities

1. Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed.

2. Have a comprehensive knowledge of all spa services, yoga classes, workshops and resort activities.

3. Tour guests through the spa facilities and expertly escort them to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.

4. Attendant will report immediately to Spa Manager any maintenance issues, guest issues, first aid needs of guests, or other situations they feel they cannot handle.

5. Handle daily paperwork as directed.

6. Open and close the spa using provided checklists.

7. Ensure all areas of Spa are immaculate by personally inspecting.

8. Supervisor will use their time productively and effectively by utilizing department checklists and training manuals or by seeking direction from Spa Management. 

9. Supervisor will use their time to grow in their knowledge and skillset of their position.

10. Perform Spa Attendant duties as needed. Assists the Springs staff when needed.

11. Understand first aid/emergency procedures and be able to assist guests accordingly. Is familiar and comfortable with the incident reporting process. Is trained in CPR/AED.

12. Provides oversight of team members, with regard to Quality Control as noted below:

· Ensures Room Assignments are posted.

· Ensures that hydrocollators are turned on for AM shifts; turned off for PM shifts.

· Notifies Facilities department through work orders when equipment isn’t working or an area is unsafe.

· Ensures computers are turned on and logged in for the start of the day.

· Ensures all spa amenities, paper supplies, etc. are always filled for guest use

· Ensures all showers, shower curtains, toilets, sinks, counter areas are always clean.

· Ensure all supplies are always stocked. Ensures PAR levels of all supplies are maintained.

· Ensures daily robe count back from laundry is logged. 

· Ensures all water containers are cleaned and sanitized at end of the day.

· Ensures all LMT work areas are organized, cleaned, sanitized, and stocked throughout the day.

· Perform a facility walk at the start of the workday and end of the workday to assure that the spa is