Clinical Assistant - Reserved Staffing

Primary Objective

The Clinical Assistant provides clinical and administrative to Providers to collaboratively ensure the delivery of high quality and compassionate care to CEENTA’s patients.

Essential Functions

• Greet and room patients
• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs
• Reconcile and document patient medications and allergies in the EHR system
• Assist the Provider with patient examination, treatment, and in-office procedures as needed
• Prepare and administer medications as directed by the Provider
• Prepare and/or collect laboratory specimens
• Act as a scribe as needed by the Provider
• Explain treatment procedures and provide approved educational information to patients and their families
• Respond to patient questions and prescription refill requests via phone or in the EHR messaging system
• Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments and in-office procedures
• Schedule patient surgeries
• Maintain applicable workqueues in the EHR system
• Index lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system
• Perform clinical room turnover/set-up and equipment sterilization
• Assist with the training and onboarding of new staff
• Maintain OSHA standards to ensure a sterilized and safe environment
• Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor as needed
• Ability to meet the physical and mental demands of the position
• All other duties as assigned

• The ability to work on-site
• Predictable, reliable, and prompt attendance

Skills and Abilities

• Ability to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress. 
• Ability to react calmly and effectively in emergency situations. 
• Ability to adapt to changes in the department. 
• Exceptional oral and writing skills. 

• Ability to examine documents for accuracy and completeness. 
• Ability to identify problems. 

Core Competencies

Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team. 

Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships. 

Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty. 

Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.  

Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time. 

Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Clinical Competencies

• The broad knowledge base of Otolaryngology practice, knowledge of acute practice based on skill level and scope of practice. 
• Otolaryngology Knowledge: Strong understanding of ENT terminology and anatomy and best practices in the effective flow of clinical services. 
• Knowledge of examination and diagnostic procedures. 
• Knowledge of medical equipment and instruments. 
• Annual Scope Training

Training Period

Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in