BRIONI Retail Operations Manager

Summary

About us

Founded in Rome in 1945, Brioni is recognized as the world’s most prestigious menswear luxury house.
We develop and manufacture sartorial ready-to-wear, leather goods, shoes and eyewear with an unparalleled level of craftsmanship.
As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

We are currently seeking a Operations Manager – Retail who will report to the Retail Director US as part of our dynamic team in New York.

Job Description

Your opportunity

The Retail Operations Manager plays a critical role in driving operational excellence across the retail network, ensuring consistency, efficiency, and scalability of store operations. This role partners closely with HQ and cross-functional teams to enable business performance, strengthen operational discipline, and elevate the overall client experience.

How you will contribute

Retail Operations & Network Performance

• Lead the execution and continuous improvement of retail operating standards, ensuring consistency, compliance, and efficiency across all locations
• Conduct regular store visits to assess performance, identify gaps, and implement corrective actions
• Maintain and evolve the Store Operations Manual in partnership with HQ
• Act as escalation point for store operational issues, ensuring timely resolution and business continuity
• Establish and reinforce best-in-class back-of-house standards and ways of working

Client Experience, Training & Field Partnership

• Ensure retail operations support and enhance the end-to-end client experience
• Oversee after-sales processes (repairs, alterations, shipments) to ensure seamless execution
• Own onboarding strategy and deliver operational training to retail teams, driving consistent adoption of processes and standards
• Lead communication and rollout of new policies, tools, and processes across the network
• Partner closely with Store Managers as a trusted advisor, providing hands-on support and identifying opportunities to improve performance and client experience

Systems, Inventory & Operational Control

• Own POS ecosystem (XStore, SAP), ensuring system reliability and effective use of data to drive decision-making
• Analyze operational and sales data to monitor performance, ensure accuracy, and strengthen operational discipline
• Oversee inventory operations end-to-end, including cycle counts, physical inventories, and discrepancy resolution
• Manage inventory flow across retail, wholesale, and bespoke operations

Logistics, Facilities & Vendor Management

• Oversee logistics operations, ensuring efficient, cost-effective movement of goods and strong carrier performance
• Support seamless execution of client shipments and oversee store supplies and packaging distribution
• Manage store facilities and maintenance, ensuring operational readiness and alignment with brand standards
• Lead store openings, renovations, and closures in partnership with HQ
• Manage vendor relationships, ensuring service quality, accountability, and cost effectiveness

Cost, Compliance & Governance

• Own operational cost control and partner with Finance to monitor budgets and drive efficiency
• Serve as liaison with Internal Audit and Loss Prevention, ensuring adherence to policies and mitigating risk
• Ensure compliance with all regulatory requirements, including permits, health & safety, and fire safety standards
• Provide guidance and best practices to store teams on compliance and operational controls

Requirements & Qualifications

• 5+ years of experience in retail operations within a luxury or multi-unit environment.
• Strong understanding of POS systems (XStore, SAP) and retail operational processes.
• Advanced analytical skills with the ability to translate data into actionable business insights.
• Proven ability to lead cross-functional initiatives and execute projects end-to-end.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Effective communicator with the ability to influence and collaborate across all levels of the organization.
• Experience managing vendors and driving operational efficiency.
• Demonstrates a collaborative, solutions-oriented mindset with a strong commitment to operational excellence and client experience

Additional Requirements

• Ability to travel up t